苹果用户用苹果账号登陆，验证之后就一直转圈圈等了五分钟也进不去
Unable to get past the terms of agreement page. You can press OK and can’t get anywhere.
Developer Response
Hello, this is WEMIX Team.
We sincerely apologize for the inconvenience this has caused you.
For us to assist you further concerning difficulties in signing in.
Please send an inquiry to the Customer Service Center at https://wemixplay.zendesk.com/ via 'Submit a request, or through email at customer@wemadetree.com.sg. along with your PLAY Wallet ID, wallet address, Email address used and approximate time and date of incident.
Thank you!
最新版本也无法打开钱包!
Can not login on iphone! Even the current version!
Developer Response
您好，我们是WEMIX团队。很抱歉给您带来不便。请将问题及用户信息发送至我们的客户支持团队，地址为https：//wemixplay.zendesk.com/，或发送电子邮件至Customer@wemadetree.com.sg。我们将会尽快为您进行处理。非常感谢。All of a sudden I can not log in play wallet
Developer Response
Hello, this is WEMIX Team.
We apologize for the inconvenience this has caused. For further assistance with your concern, please send an inquiry to our Customer Support Team at https://wemixplay.zendesk.com/, or through email at customer@wemadetree.com.sg. along with your PLAY Wallet ID, PLAY Wallet address and screenshot of the error. Thank you!Unable to use, unable to connect
这钱包你如果在上面赚了，那就别想打开，亏了就让你正常使用
you cannot login, doesn’t matter how many times you try
Developer Response
Hello, this is WEMIX Team.
We really would like to help you with regard to your concern; however, we are having difficulties determining the exact nature of your concern. Could you please send us a new message and provide more information about your concern? In this way, we may assist you accordingly. Thank you!After sealing again my nft character it lose now i didnt see it in play wemix no NfT. :(
Developer Response
Hello, this is WEMIX Team.
We would like to inform you that due to the previous update of the PLAY Wallet app on iOS devices, any NFT-related menu has been removed from the iOS PLAY Wallet in accordance with store policy. Users’ NFT will not be removed. Only the NFT menu was removed. Please refer to the provided link below for the aforesaid update announcement:
Link: https://www.facebook.com/WEMIXBlockchain/posts/pfbid02GWrDkaass5U979mcb1b94PT39KQ9YaY5c3ZnDR18sMZw3Ni3fxdVRrVR37g9GAdLl
As an alternative, you may use WEMIX PLAY's website NFT function at https://market.wemixnetwork.com/en/main. With WEMIX PLAY's NFT feature, you may use your PLAY Wallet account as the means to access it; what you should do is scan the QR code through the PLAY Wallet.
Thank you.I click agree and when clicking ok, nothing happens i am stuck.
Developer Response
Hello, this is WEMIX Team.
We apologize for the inconvenience this has caused you. For further assistance with your concern, please send an inquiry to the Customer Service Center at https://wemixplay.zendesk.com/, or through email at customer@wemadetree.com.sg. along with your PLAY wallet ID and Email address.
Thank you!They did a update witch logs you out ok kool with that but now there is no way to log back in like none it just automatically try’s to make a new acc witch is pointless cuz my coins and game a tied in to the old wallet … sorry but this has to be the worst crypto wallet I have ever had makes the games you have pointless sad cuz it’s this Inability to log in even if you know your password that kills the whole system
Developer Response
Hello, this is WEMIX Team.
We sincerely apologize for the inconvenience this has caused you. For us to assist you further with regard to difficulties accessing your PLAY wallet account. Please send an inquiry to the Customer Service Center at https://wemixplay.zendesk.com/ via 'Submit a request, or through email at customer@wemadetree.com.sg. along with your PLAY wallet ID and Email address.
Thank you!
小小西开心😃
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