Leave a Review SOLE+
Used to work ok, now just annoyed
The Sole+ app always double, sometimes triple, logs workouts to the health app. Then about a week or two ago the app stopped syncing my Apple Watch heart rate. I may just uninstall and go back to using the built in Apple Watch workout app so my data logs correctly.
Update 8/20: Apple Watch heart rate is fixed, but this app still double posts to Apple health. I’ll give an extra star for the response.Show lessDiscidium
Developer Response
Thank you for your feedback. We have updated the new version to the apple store, please remove SOLE+ from your iPhone and Apple watch. then to download the latest version of SOLE+ to install again. You have to open all access permission in Apple Health APP to SOLE+ from System Settings>Health>Data Permissions and Devices>Sole+. if you still have problems please send the email to digital_service@dyaco.com.WiFi and Bluetooth quit working
After only 30 hours of use, the wifi and Bluetooth quit working on treadmill. I have contacted customer support multiple times with no response except they say that they will “either look into it or they tell me to contact someone else”. Without Bluetooth or wifi this app is useless, the treadmill does not sync with my Garmin or Apple Watch and I can’t use any of the apps on the tablet/screen. Waste of money, I could have purchased a cheaper treadmill if I just wanted a belt to run on 😡😡😡😡😡😡😡😡😡😡😡 if you search, you will several people are having the same problem. & The machine can’t update if it can’t connect to wifi.Show lessmgm jen
Developer Response
Thank you for your feedback. Please contact us via email: digital_service@dyaco.com. Please tell us your SOLE product model, thank you.Doesn’t work… useless!
It doesn’t matter how many times I connect the app to my F63 treadmill via Bluetooth it fails to save the workout every time! It makes the audible beep to indicate that it’s connected and ending the workout but it never saves it to my history. I’ve probably ran 25 miles this week but there’s no record of it in the app! 🤷🏼
I give up on this app… it used to be worthwhile but it’s broken more than it works. It’s time to delete this garbage and stick with my other tracking options..Show lessAlpha Corndog
Developer Response
please try it with your Apple ID again. if it didn't work please go to the profile page on SOLE+ app and send the id number to digital@dyaco.com to describe your problem. we will help to check the issue. thanks.