SOLE+ User Reviews

SOLE+

Dyaco International Inc.

Health & Fitness

Sports

Top reviews

Most RecentHighest RatedLowest Rated

Clare

My elliptical classes keep on cutting off and the whole program is shutting off.

Clare Louise 1

16 days ago

Poor quality software and far behind the technological curve.

I purchased my treadmill with the intent of being able to use it with all of today’s technologies however, it is completely the opposite. It’s not really an app problem more so the product itself as a whole.
There are several Bluetooth connectivity issues with the treadmill and the app not communicating with each other. The technology and the cheaply made app doesn’t connect to any watch health apps on phones or Anything like that.
It’s not really user-friendly all it does as you run and save run and save the process repeats. Nothing else. It’s not helpful at all.
Also, my USB charger on my unit isn’t powerful enough to charge my device while I’m using the treadmill so everything about it is way behind the technological curve and lacking innovation.

Show less

NavyGuyAN

a month ago

The app is just bad

Worth noting that Sole treadmills are amazing. Solid, quiet and reliable, probably, best treadmills for the money.

The app, however is pretty horrible. I keep seeing loading spinner when I haven’t changed anything. The UI looks like windows 98. I don’t see how I can create custom workouts, which is the main feature any treadmill should offer! Most people spending thousands on a treadmill don’t want to watch video workouts.

Show less

l8machine

a month ago

My treadmill can’t start a run

I just highly don’t recommend

billy3434686

2 months ago

Used to work ok, now just annoyed

The Sole+ app always double, sometimes triple, logs workouts to the health app. Then about a week or two ago the app stopped syncing my Apple Watch heart rate. I may just uninstall and go back to using the built in Apple Watch workout app so my data logs correctly.

Update 8/20: Apple Watch heart rate is fixed, but this app still double posts to Apple health. I’ll give an extra star for the response.

Show less

Discidium

3 months ago

Response from developer

Thank you for your feedback. We have updated the new version to the apple store, please remove SOLE+ from your iPhone and Apple watch. then to download the latest version of SOLE+ to install again. You have to open all access permission in Apple Health APP to SOLE+ from System Settings>Health>Data Permissions and Devices>Sole+. if you still have problems please send the email to digital_service@dyaco.com.

WiFi and Bluetooth quit working

After only 30 hours of use, the wifi and Bluetooth quit working on treadmill. I have contacted customer support multiple times with no response except they say that they will “either look into it or they tell me to contact someone else”. Without Bluetooth or wifi this app is useless, the treadmill does not sync with my Garmin or Apple Watch and I can’t use any of the apps on the tablet/screen. Waste of money, I could have purchased a cheaper treadmill if I just wanted a belt to run on 😡😡😡😡😡😡😡😡😡😡😡 if you search, you will several people are having the same problem. & The machine can’t update if it can’t connect to wifi.

Show less

mgm jen

4 months ago

Response from developer

Thank you for your feedback. Please contact us via email: digital_service@dyaco.com. Please tell us your SOLE product model, thank you.

Doesn’t work… useless!

It doesn’t matter how many times I connect the app to my F63 treadmill via Bluetooth it fails to save the workout every time! It makes the audible beep to indicate that it’s connected and ending the workout but it never saves it to my history. I’ve probably ran 25 miles this week but there’s no record of it in the app! 🤷🏼

I give up on this app… it used to be worthwhile but it’s broken more than it works. It’s time to delete this garbage and stick with my other tracking options..

Show less

Alpha Corndog

6 months ago

Response from developer

please try it with your Apple ID again. if it didn't work please go to the profile page on SOLE+ app and send the id number to digital@dyaco.com to describe your problem. we will help to check the issue. thanks.

Does not consistently record data correctly

The time/date recorded on app for a saved workout does not always match the time/date of my iphone. Example : used treadmill from 11:15 - 12:56 pm on June 6. App recorded data as June 7 @ 12:23 a.m. This happens sporadically.

Other issue, after saving workout, there is often quite a long delay in displaying workout and when it does display sometimes there are two/three duplicate entries.

Show less

Walker1154

6 months ago

Response from developer

Thank you for your feedback. The time displayed for exercise records is the start time plus exercise time. Regarding delays and duplicate recording issues, optimization has been made in the new version.

Frustrated

My SOLE+ calories are not reflecting on my iPhone activity. I have reset both phone and watch. I delete my SOLE+ app and redownloaded. I have upgraded both my phone and watch this past month and nothing the SOLE+ info still won’t reflect properly. I have checked settings for SOLE+, activity and privacy settings, etc on both my phone and watch. Now trying to add the workout manually to get my calories to work on my phone won’t even reflect properly. It’s making my workouts more stressful.

Show less

Dinopanda7

8 months ago

Response from developer

please check if you have disabled the access permission of Apple health to SOLE+. you should open the read/write permission to SOLE+ in your Apple health.

Recording workouts that don’t happen

Love that the Apple Watch integration has been added but why is this now recording a 0 minute workout every day without me having started a workout and occasionally workouts with time but no activity? I’m also regularly getting double recordings.

kerryt9455

9 months ago

Response from developer

Did you tap "End & Save Workout" button on iPhone SOLE+ after workout? please remember to click the button to close the connection between SOLE+ on Apple watch and SOLE+ on iPhone. thanks.