Leave a Review SOLE+
Disappointed
I was excited to see the latest update allowed for the Apple Watch to display the heart rate during a workout. However, I have tried everything to get it to work and haven’t been able to yet. I see on my watch to start a workout but nothing comes up on the watch or treadmill for heart rate.Washout1015
Developer Response
The function Apple Watch HR on the fitness machine console needs the console's support. currently only F89 treadmill can work with Apple Watch through iPhone SOLE+. we are working on other models. it should be soon that all SOLE fitness machine can display the Apple Watch HR through iPhone SOLE+.Integration not working properly
The Sole app writes data into the Apple Health ecosystem - great, but it's not doing it correctly. I can see a workout from my B94 bike (having used the Sole app to set up the ride and record the data), but the calorie effort doesn't count towards my 'Move' target in Apple Fitness and therefore doesn't count towards closing my Move ring on my Apple Watch. I suspect that a particular field isn't being written correctly by the Sole app, but it's very frustrating. I'm struggling to find any workarounds. Please help.Show lessalexcstanley
Does what it say basically
I connect the app with my treadmill. It seems to work well.
NOTE: But be sure you sign up with an email address that will never change. There seems to be no way to change the email address associated with the profile you create (I even called Sole support who does not provide any support for this application).Show lessTMGPE
Developer Response
your email is the ID of SOLE+ so you can not change email once you signed it up. if you want to change a new email please sign up a new account with the new email. thanks. if you have any SOLE+ question you can send a email to digital_service@dyaco.com.Poor Customer Support
It is free so you get what you paid for I guess. My only complaint is the poor customer support. It has been my experience that Sole is supported in the states as an afterthought. Support staff not well versed. (At least on their treadmills. My issues have been software related. That support is overseas and not very good.Show lessharleyrider-fl
Developer Response
please send your software problem to digital_service@dyaco.com. we will help you to solve software issues. thanks.Application plante sur iPhone SE lors de consultation histoire
Application plante sur iPhone SE lors de consultation histoireBalrogg69
Rower history & BT don’t work
Just received my SR550 rower. This app shows my workout history as a run even though I ONLY have the rower and it’s connected to this app. The blue tooth on the rower screen won’t connect to iPhone. I tried updating rower & iPhone, and various connection methods on multiple iPhones. The screen BT shows up on the iPhone but fails to connect. Disappointing, especially for the cost of the equipment.Show lessMadjenation
Developer Response
Thank you for your feedback. For any problems with the device or APP, please contact us at digital_service@dyaco.com. Please inform us of your SOLE product model, the mobile phone model version you are using, the account you registered in SOLE+, and please attach a picture or video to describe the problem you encountered so that we can help you solve the problem more quickly. Thank you.Terrible Sole and unreliable
Sole has terrible customer service, no follow up, and the worst app I’ve ever seen. Don’t count on this app from Sole to track properly. I have 7 workouts and app dashboard shows 4 and history shows 7.
I have reached out to Sole twice and no one will help, acknowledge, or address the issue. Sole is trashShow lessQwepouwqqq
Developer Response
thanks for your feedback. if you have any problem on SOLE+ App or SOLE fitness machin you can email to digital@dyaco.com. Dyaco also supports to reply customer's issues online. once we receive your email we will respond to you ASAP. Currently we only accumulate the workout number from SOLE's machine or App not including the workout from Garmin Connect or other source on dashboard because we hope our customers to workout on SOLE machines. We are considering to calculate all wotkout records in SOLE+. once we have done it it should be able to solve your problem. thanks.Speed control?
The speed control doesn’t work in the app - does nothing, can’t increase or decrease the speed. The incline buttons work just fine…Revolution@hand
Developer Response
we think that to control the speed of the treadmill from App is a danger thing. for example, when one is exercising on the treadmill, another people's app to connect the treadmill and control the speed suddenly. it will hurt the user who is exercising on the treadmill. we will remove the speed control from SOLE+ from the next version. hopefully you understand that. thanks.Good and not so good
The treadmill itself works pretty well although every once in a while it slows suddenly and it’s quite a shock when you’re running. It doesn’t do it often but it’s weird. Already had the panel replaced once under warranty because it wouldn’t charge my phone or iPad.
I bought the Canadian treadmill that doesn’t have the touchscreen and they replaced it with an American model with a touchscreen. That was a mistake in shipping but I like it that way.
The software on the touchscreen is glitchy though.
It said it needed to do two updates. One update went through okay but it wouldn’t do the second update for about a year then finally one day it allowed me to update it.
The phone charger still barely works.
With the new panel it barely charges my phone but still won’t charge my iPad.
Really, how hard can it be to get the electronics right to charge a phone or iPad?
The wheels work well so it’s nice to be able to move it and the controls for speed and incline work well.
Although before the second update the controls used to freeze if I watched Netflix.
I have a TV in the room now so I think it works okay with Netflix now but I really don’t use it for that anymore.
The fan works but it’s weak.
The cushioning under the bed is good.Show lessrefuses bad reviews
Connect? Nope
I either get a constant wheel of loading once the Bluetooth of the treadmill finally shows up, or you need your ++ app for this to work. Really your sole+ app is a joke, it can’t even pick up a Bluetooth if it’s existent depended on it. FIX THIS APP please, a few college kids could get this thing in shape in a few weeks.Show lessRideswim
Developer Response
thanks for your feedback. we are eager to solve the issue what you encounter. please tell us more detailed about the phenomenon you had. thanks for your help.
