Some LiveXP staff definitely provide wonderful customer service. However, the technical errors on this platform have been, unfortunately, plentiful. Of course, this is a budding business and some issues here and there could be understandable. Yet, I do not appreciate the sexual harassment I received by some on here. The report feature was not so easily accessible and I told the relevant people about this situation; This student was still able to request me for a lesson in the aftermath. I would have appreciated a more ardent measure taken to protect teachers and students alike in the context there is ever any type of abuse inflicted. Furthermore, as a teacher for over 10 years, and having taught all levels to students across the world, LiveXP is one small place I prefer to help students learn at an inexpensive rate compared to my typical charge. I am thoroughly disappointed to be so disrespected by some on here. I have always tried to work with students and there schedules, as they have with me, staff included. Yet, when I was told one manner to handle rescheduled lessons that could not be rescheduled in the system, I was told to label the lesson as completed and go from there. However, I received a conflicting report some lengthy time afterwards. I have had an issue with my lesson success percentage being penalized as a result of the rescheduling not going through the system while confirmed between the students and I. I always prefer to help as much as possible, among other things. Please try and provide a more respectful, considerate, and adaptive environment. Even when there are some students who were rude, I continued helping them. To be fallaciously ridiculed is an asinine affront that I vehemently oppose.
Be safe and have a great day.
Developer Response
Dear CRichmond95,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you have faced and appreciate your detailed feedback.
First and foremost, we are deeply concerned about your report of sexual harassment and want to assure you that we take such matters very seriously. We apologize for the inconvenience you faced with the report feature and for the delay in addressing the situation. Protecting our teachers and students is our utmost priority, and we are committed to taking more stringent measures to prevent any type of abuse on our platform.
Regarding the technical errors and issues with lesson rescheduling, we understand how frustrating this must have been for you. We are continually working to improve our system and ensure a smoother experience for both tutors and students.
We have already contacted you directly to resolve these issues and are currently awaiting your response. Our goal is to ensure that you feel respected, valued, and supported while using our platform.
Thank you for your dedication to helping students and for your patience as we work to make necessary improvements.I am an TESOL certified teacher learning Korean. This app allows me to teach English and take Korean classes.
Username: Ranela Makes
The messaging system is great, the scheduler syncs to my Google calendar seamlessly and instantaneously unlike other platforms that end up double booking me.
It’s easy to reschedule and communicate with students.
It was fairly easy to increase my income and it was motivating to see the salary meter increase. Withdrawing my funds to PayPal is also very easy and the fees are reasonable and comparative to all the other platforms on the market.
I have no complaints about the app as the Support Team has been very responsive and easy to contact! I have left other platforms due to the lack of tech and teacher support.
10/10 recommended as a teacher and student.
Developer Response
Thanks for the glowing review, Ranela Makes! We're thrilled to hear you're enjoying the platform and the Support Team. If you're enjoying the platform, why not spread the word to your friends? We appreciate your recommendation!This is the most glitched platform I’ve ever seen.
paid for 4 lessons, 2 lessons passed and the third could not open, the platform says that the lesson was not paid. those support does not answer for a few hours and when the answer can not deal with the problem. I highly recommend not to use. by the way to the teacher no questions, the teacher competent
Developer Response
We are deeply sorry to hear about your negative experience with our platform. We understand the frustration that arises when technical issues interfere with your learning experience. Upon reviewing your account history, it appears that our support team has addressed all of your previous concerns. However, we apologize if there were any delays in our responses.
We strive to provide timely and effective support to all our users, and we regret if you had to wait longer than expected for assistance. While we don't have instant chat support, we endeavor to respond to messages within a reasonable timeframe, typically ranging from 15 minutes to a few hours.
Your feedback is invaluable to us, and we genuinely want to make things right. Our support team is already working to reach out to you directly. We kindly ask for your cooperation in sharing any unresolved issues and your expectations for resolution. Your input will guide us in addressing the issues effectively and ensuring your satisfaction.
Once again, we apologize for any inconvenience you've experienced and thank you for bringing your concerns to our attention. We are committed to rectifying the situation and restoring your confidence in our platform.I personally love teaching on LiveXP’s website, but so far, I’ve had to use the app on several occasions and it’s really come in handy and works great 👍🏻
Developer Response
Dear ckimikae, thank you for the fantastic feedback! Your encouraging words have truly brightened our day. We're delighted to know that our app has been a valuable tool for your teaching experiences on LiveXP. Feel free to share any suggestions for improvement. Happy teaching! 👩🏫📱Great app to showcase leadership and teaching skills, also to connect with people around the world!
Developer Response
Dear Jamariflow, thank you for sharing your positive experience with LiveXP! We're thrilled to hear that you find our platform valuable for showcasing leadership and teaching skills, as well as for fostering global connections.
We strive to create a platform that empowers users like you to excel in their journey and connect with a diverse community of individuals worldwide.
If you have any suggestions or feedback to enhance your experience further, feel free to reach out. We appreciate your support!I signed up as an instructor for English. I was under the impression that I could teach on the phone and/or from the app on my computer - same for students.
This is not the case. Students and instructors can only take and give classes on a computer-desktop application. This is very inconvenient. Ended up switching to Skype because my student didn’t have a laptop :(
Developer Response
Hello Sptq! We would like to inform you that the new version of LiveXP supports giving classes right from the app. We are welcome you to try it out! try it out!They don't pay you for the hours you worked.
Developer Response
Hi FlyButter99, we're sorry this is coming a bit late. There's a feeling that a misunderstanding happened. However, we are ready to run over the investigation of all the details once again and check your profile for more details if you contact us at support@livexp.com.
We tend to believe that any misunderstanding can be resolved with a simple dialogue. Thus, our support team is looking forward to hearing from you.
CRichmond95
ranela0vanilla
Pitbull371
ckimikae1995
jamariflow
Sptq
FlyButter99
