On the go
Response from developer
Thank you for your feedback. We are glad to hear you are enjoying your experience with ZSB!
Incompetent company registration won’t even work😡
Do not buy this expensive garbage!!!
When you try to register it even disables copy and paste 😡because someone thinks harassing customers is some kind of joke
Response from developer
Thank you for reaching out and sharing your insights with us, wbrin. We certainly don’t like hearing that you had a negative experience. We strive to provide our customers with the best support possible and we’d love to help in any way we can. Please reach out to our ZSB Customer Support Team via phone, email, or chat for assistance. United States Via Phone: 1-800-800-8021 Monday – Friday, 7:00am – 7:00pm US Eastern Time Via Email or Chat: zsbsupport.zebra.com/s/ United Kingdom Via Phone: (+44) 203-901-9941 Monday – Friday, 7:00am – 7:00pm UK Local Time Via Email or Chat: zsbsupport.zebra.com/s/
Terrible. Terrible. TERRIBLE.
Response from developer
Thank you for reaching out and sharing your insights with us, Nizmo1230. We certainly don’t like hearing that you had a negative experience. We strive to provide our customers with the best support possible and we’d love to help in any way we can. Please reach out to our ZSB Customer Support Team via phone, email, or chat for assistance. United States Via Phone: 1-800-800-8021 Monday – Friday, 7:00am – 7:00pm US Eastern Time Via Email or Chat: zsbsupport.zebra.com/s/ United Kingdom Via Phone: (+44) 203-901-9941 Monday – Friday, 7:00am – 7:00pm UK Local Time Via Email or Chat: zsbsupport.zebra.com/s/
When it works, it works well
HOWEVER, in the six months I have owned it, I have found has issues with it signing me out then glitching - with the only solution to be uninstall and re-install to get it working again.
Hit and miss…
Not a good experience
Zebra advertises the ability to crop images, which the ZSB app can technically do, but you have no control over how it crops the image beyond maneuvering a crop area of a preset size around the image. This wouldn’t be so bad *if* you could zoom in or out to scale your label to the proper size, or if you could control the area being cropped and the ZSB app then scale it to the correct size for a 4x6 label. But that would make too much sense, and Zebra doesn’t do things that make sense. Better yet, it would make so much sense if you could access your files from the ZSB app and without needing to navigate to different locations on your device. Or if you could actually initiate the printing process from the app for anything other than preconfigured labels.
None of this is to even mention the horrible user experience that the printer itself poses. It’s difficult to setup, brand new rolls of labels show that there have already been prints performed (184 out of 190 prints remaining, for example) on a brand new, straight from the package, roll. Plus, you’re relegated to a proprietary roll mechanism, so you can’t even use the free thermal labels that UPS and other carriers offer. So every 190 labels (or less) you’ll get to shell out more money to Zebra to use a product that is not fully developed. Save the headache and get a better quality printer. I got mine for free and I’m already planning to replace it with something from Rollo, Dymo, or other.
Useless
Response from developer
Thank you for reaching out and sharing your insights with us, mwinship. We certainly don’t like hearing that you had a negative experience. We strive to provide our customers with the best support possible and we’d love to help in any way we can. Please reach out to our ZSB Customer Support Team via phone, email, or chat for assistance. United States Via Phone: 1-800-800-8021 Monday – Friday, 7:00am – 7:00pm US Eastern Time Via Email or Chat: zsbsupport.zebra.com/s/ United Kingdom Via Phone: (+44) 203-901-9941 Monday – Friday, 7:00am – 7:00pm UK Local Time Via Email or Chat: zsbsupport.zebra.com/s/
Regret
Hot garbage
Response from developer
We are sorry about your experience and want to do all we can to remedy your situation. Unfortunately, the issue might have been related to a system maintenance event that was on-going at the time this occurred and might have been a contributor to the problem. We have relayed the problem to our customer support team, and they are aware of your frustration and will do all they can to help. Most importantly, we want to make sure issues are handled immediately. Please contact our support team at (US) 1-800-800-8021, and they will guide you through to a positive solution. Thank you for your purchase and we will try to get your system working for you again.
PLEASE READ - FIX APP!!
The standard pdf shipping label export for Mercari, Poshmark, and Facebook is half a page (at 4x6 scale). This is larger than what the ZSB printer app will allow you to print for a 4x6 label so I have to download each file, export to my computer, create a new 4x6 canvas in illustrator, insert the shipping label file, save as pdf, export back to the application and THEN I can print. All of this would be avoided if I could just resize to scale on the “edit a label” page.
I am definitely starting to regret my purchase.
Please do something to update this issue, I’m sure many are having the same problem.
Response from developer
We are sorry you had this problem and want to do all we can to quickly resolve it. We investigated and found we can print 4 x 6 labels from Mecari, Facebook and Poshmark using the cropping function in our Mobile app, when those labels are represented in a PDF file format. We’ve shared this information with our customer support team. They are available to help you through the process of printing the labels. You can reach them at (US) 1-800-800-8021 or (UK) at +44 203-901-9941. They are also available online at https://zsbsupport.zebra.com/s/contactsupport . Thank you for your purchase – and look forward to helping you quickly resolve this issue.
