I have a grandson in Canada. He’s 2 1/2 and absolutely loves our videos. He calls us and begs for more. Today I read him a chapter and he called and asked for the next chapter. The company is wonderful to deal with, and I highly recommend this app!
Developer Response
Thank you for this kind review!Everything is perfect about this app. You allow a grandfather like me to make a few short things all to be ringed in by all of the wonderful offerings of this app. My granddaughter is three and I use this app several times a week.
You have hit it out of the park! Congratulations! I am proud of everyone who contributed.
Love,
Grandpa J
Developer Response
Thank you for this kind review!The app is creative and I thought it would be a great way to connect with my granddaughter. Unfortunately my granddaughter is not expressing an interest to watch the content or even television for that matter. At 14 months of age, she is apparently too young. The developers charge upfront, and despite my cancellation at a couple of weeks, they have yet to respond to my request for a refund. I would probably reconsider when it is more age appropriate, unfortunately, as a first time grandparent—I didn’t anticipate her lack of interest. It is hard to know how they will respond when you are not physically close and you lack the daily interaction. Given the lack of response from the developer, I would give the experience a 3 star.
Developer Response
Thank you for taking the time to leave a review. Regarding your request for a refund and the delayed response from our team, I want to extend my apologies. We understand how frustrating it can be to not receive a timely response. However, I would like to explain that our team has been unusually busy this week due to the national crisis that took place here in Israel and temporarily affected our ability to provide support. This unexpected situation led to some delays in responding to customer inquiries, and I regret that your messages were overlooked during this period. We appreciate your patience and understanding during this challenging time. Your satisfaction is of the utmost importance to us, and we will take steps to prevent such issues from happening in the future. Once again, I apologize for any inconvenience you've faced, and we hope to have the opportunity to regain your trust in our service. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention. Sincerely, Matan
The picture doesn’t match the text. I requested a refund because of all the glitches and they completely ignored my messages. I was very disappointed and I warn…buyer beware!!!
Developer Response
Thank you for taking the time to leave a review, and I want to sincerely apologize for the issues you've experienced with our app. Your feedback is essential to us, and I'd like to address your concerns.
Firstly, I'm sorry to hear that the picture didn't match the text in your experience. We take quality seriously, and we're continuously working to improve our Zoog to ensure accurate and satisfying results.
Regarding your request for a refund and the lack of response from our team, I want to extend my apologies once again. We understand how frustrating it can be to not receive a timely response. However, I would like to explain that our team has been unusually busy this week due to the national crisis that took place here in Israel and temporarily affected our ability to provide support. This unexpected situation led to some delays in responding to customer inquiries, and I regret that your messages were overlooked during this period.
We appreciate your patience and understanding during this challenging time. Your satisfaction is of the utmost importance to us, and we will take steps to prevent such issues from happening in the future.
Once again, I apologize for any inconvenience you've faced, and we hope to have the opportunity to regain your trust in our service. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Thank you for bringing this matter to our attention.
Sincerely,
MatanI just sent my 1st 2 videos to my 1 and 2 yr old granddaughters.
The very short 1st ones are a great introduction for very young children.
They asked to watch them over and over. I’m loving this so far for my littles who live clear across the country❤️
Developer Response
Thank you for sharing this kind review!This is a lovely app for reading aloud to your littles who may be farther away than your lap!
It is fun, engaging, timely, and a delightful way to read a bedtime story to your far off littles❤️
Thoroughly enjoy this app and look forward to whatever new books that they bring on board!
Developer Response
Thank you for this kind review!My two grandchildren LOVE to watch their grandma sing silly songs or read silly books via the Zoog app. They request them over and over! I live 70 miles from them, but they can get a little “grandma” whenever they want on their parents’ phones.
The app is ridiculously easy to use, easy to re-record if you mess up, and even allows you to send to someone else to record. I LOVE it and can’t wait to see what other content they create.
I highly recommend to anyone who wants to keep close to toddlers or children in their families!
Kym Tolway
Developer Response
Thank you for this kind review!Such a fun way to connect with grandchildren who live in other states. Thank you!
Developer Response
Thank you for this kind review!
These are ridiculously simple to record and send. My 2-and 3-year old grandkids are OBSESSED!!! Awesome app for grandparents; I really can’t recommend it enough! 💕
Wow! This app is so so cute! We all had so much fun! It is so hard to find something for little ones to play on. This was just adorable! Thank you so much!
Developer Response
Thank you for this kind review!
arb921
Mabbott59
Mzoregun
fghfhgfhtd
Grammy and Grampa Brian
paynes grey
Mamakymba
Brewer family historian
Saturday nite slots
