Disappointed in lack of response
Response from developer
Thank you for taking the time to leave a review. Regarding your request for a refund and the delayed response from our team, I want to extend my apologies. We understand how frustrating it can be to not receive a timely response. However, I would like to explain that our team has been unusually busy this week due to the national crisis that took place here in Israel and temporarily affected our ability to provide support. This unexpected situation led to some delays in responding to customer inquiries, and I regret that your messages were overlooked during this period. We appreciate your patience and understanding during this challenging time. Your satisfaction is of the utmost importance to us, and we will take steps to prevent such issues from happening in the future. Once again, I apologize for any inconvenience you've faced, and we hope to have the opportunity to regain your trust in our service. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention. Sincerely, Matan
Videos
Response from developer
Thank you for sharing this kind review!
Worst company
Response from developer
Thank you for taking the time to leave a review, and I want to sincerely apologize for the issues you've experienced with our app. Your feedback is essential to us, and I'd like to address your concerns. Firstly, I'm sorry to hear that the picture didn't match the text in your experience. We take quality seriously, and we're continuously working to improve our Zoog to ensure accurate and satisfying results. Regarding your request for a refund and the lack of response from our team, I want to extend my apologies once again. We understand how frustrating it can be to not receive a timely response. However, I would like to explain that our team has been unusually busy this week due to the national crisis that took place here in Israel and temporarily affected our ability to provide support. This unexpected situation led to some delays in responding to customer inquiries, and I regret that your messages were overlooked during this period. We appreciate your patience and understanding during this challenging time. Your satisfaction is of the utmost importance to us, and we will take steps to prevent such issues from happening in the future. Once again, I apologize for any inconvenience you've faced, and we hope to have the opportunity to regain your trust in our service. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention. Sincerely, Matan
Happy Granddaughters
The very short 1st ones are a great introduction for very young children.
They asked to watch them over and over. I’m loving this so far for my littles who live clear across the country❤️
Response from developer
Thank you for sharing this kind review!
Fun path to reading aloud!
It is fun, engaging, timely, and a delightful way to read a bedtime story to your far off littles❤️
Thoroughly enjoy this app and look forward to whatever new books that they bring on board!
Response from developer
Thank you for this kind review!
Outstanding for Grandparents
The app is ridiculously easy to use, easy to re-record if you mess up, and even allows you to send to someone else to record. I LOVE it and can’t wait to see what other content they create.
I highly recommend to anyone who wants to keep close to toddlers or children in their families!
Kym Tolway
Response from developer
Thank you for this kind review!
Connect with grandkids
Response from developer
Thank you for this kind review!
Grandkids LOVE these!
Baby Shark
Response from developer
Thank you for this kind review!
Love it!
Response from developer
Thank you for this kind response. We are planning a back-to-school promotion later this month so stay tuned for messages from us!
