Leave a Review Foyle Taxi Co
Good but could better
Hello,
While I appreciate the app and use it daily it has a few issues.
1. Bugs — It will say your journey has been cancelled with a ‘oops something went wrong’ but the journey hasn’t been cancelled and the driver is still coming despite it not telling you.
2. Not Popular — taxi drivers have openly told me they hate using the app over money as they make more from cash in hand, understandable, but it means you’re going to take longer to find a taxi driver with this.
3. Long waits —
Long waits for taxi drivers are common with this, I’ve been waiting over 1 hour sometimes to get to work in the morning and end being late constantly.Show lessPharisJ
room for improvement
if you dont prebook then it will say "waiting to connect you to a driver: waiting time approx 3 mins" and then i will still be waiting 30 minutes later??Emily Draws
Don’t take a pre-booking if you don’t want to turn up at the agreed time
Pre-booked the taxi on the app and called to confirm that the booking to ensure I don’t miss the bus to the airport. 5min to pickup time I noticed on the app that my driver is more than 30min away from me. I called the driver and the office and received the same answer - we will get there when we’ll get there and you are likely to miss your bus and therefore flight. There was no apology, no acknowledgment that they shouldn’t take the job in the first place. Terrible service and no manners.Show lesstintushka