YouCam Video User Reviews

YouCam Video: AI Makeup Editor

PERFECT MOBILE CORP.

Photo & Video

Reviews Summary

Positive highlights

🎨

This app hasVariety of filters and effects

🎨

This app hasRealistic makeup and hair editing

🎨

This app hasEasy to use and intuitive

🎨

This app hasUseful for video editing and enhancing

🎨

This app hasSaves time with preset options

Negative highlights

💰

This app hasSubscription model is expensive

🔒

This app hasAggressive data collection and privacy concerns

🐞

This app hasFrequent app crashes and glitches

⏱️

This app hasLimited free trial and restricted features

🔒

This app hasLack of transparency around subscription and billing

🔒

This app hasInability to opt-out of data sharing

🔒

This app hasForced to update to access paid features

🐞

This app hasInconsistent performance and bugs

🔒

This app hasPaid subscription doesn't unlock all features

Top reviews

Most RecentHighest RatedLowest Rated

Stole my money

Used it for 10 minutes and forgot to cancel and then stole 30 from my account. Do not use

Tmc9090

a month ago

Response from developer

Hello👋 We understand that you may activate the subscription/free trial accidentally. Please note that the subscription auto-renews unless users cancel the subscription at least 24 hours ago before the free trial ends or the subscription renewal date. If there's concern about subscription cancellation to prevent annual/monthly charge, please refer to the link👉 https://support.apple.com/HT202039. If there are any concerns about requesting refund, please refer to this link👉 https://support.apple.com/HT204084. Thank you for your cooperation🙏

Awful app with hidden fees

Subscribed to premium only to find I can’t enhance my video without paying added extras each time I want to enhance. Beauty filter does not work on videos as it does in the fake promo advertisements

Mumbsjejeneb

a month ago

Scam Artist!!

I want to express my concerns regarding my experience with the Youcam app. I purchased a yearly subscription a month ago, but unfortunately, I have not been able to access the service. Each time I log in, I am prompted to upgrade, which has been quite frustrating.

I am seeking a refund for a service that I have not been able to use. I was hopeful when I saw that the developer responded to my previous inquiries, but I felt disappointed to receive the same generic response that I had received in the past. It appears that my previous emails and the screenshots I provided were not acknowledged, which makes me feel unheard.

I would appreciate a more personalized response that addresses my specific issue. It seems like my concerns have not been fully understood despite my efforts to provide the necessary information.

Until this issue is resolved, I feel compelled to share my experience through reviews, as I believe it's important for potential users to be aware of these challenges.

I sincerely hope someone in charge of this app will reach out to me. I’m eager to find a solution, as it’s disheartening to feel like I’ve wasted my money on a service I cannot use. Thank you for your attention to this matter.

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Teetooties

2 months ago

Response from developer

Dear Customer, Thank you for reaching out and sharing your concerns regarding your experience with YouCam Video. We truly regret hearing about the frustration you’ve encountered and want to assure you that your feedback is taken seriously. Regarding your refund request, we would like to clarify that, as developers, we are unable to process refunds directly. Refunds for subscriptions purchased through the App Store must be handled by Apple. We kindly suggest contacting Apple Support to request a refund, as they manage all payment transactions and subscription-related issues. To assist you further, here’s a link to Apple’s refund request page: https://reportaproblem.apple.com. We apologize for any inconvenience this situation has caused and appreciate your understanding. Please don’t hesitate to contact us if any questions via Settings⚙️ in the app homepage → "Send Feedback".🙏 Our team is always willing to check the situation further and make improvements🙇‍♂️

I want my money back

I only applied for 7 day trial and yet you took my money

Star mega designer

3 months ago

Response from developer

"Hello👋 We understand that you may activate the subscription/free trial accidentally. Please note that the subscription auto-renews unless users cancel the subscription at least 24 hours ago before the free trial ends or the subscription renewal date. If there's concern about subscription cancellation to prevent annual/monthly charge, please refer to the link👉 https://support.apple.com/HT202039. If there are any concerns about requesting refund, please refer to this link👉 https://support.apple.com/HT204084. Thank you for your cooperation🙏 "

Accidentally purchased - refuses refund

I was searching for a new video editing app. I opted into the free trial, but it didn’t suit my needs. I forgot to cancel the trial, and was charged for the full year. Immediately upon being charged, I requested the cancellation and refund. I never even used the app. My refund request was denied. I appealed on the grounds I had never used the app, and again, my refund request was denied. Every other time this has happened, in the years I’ve been using Apple apps, the refund was been granted. So while I’ll sure find reason to use it on principle alone, I won’t be giving them more money when my renewal is up.

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Elle_Klee

3 months ago

Response from developer

False advertisement

Right off the bat, I was supposed to get a bundle, I got two apps. First impression is everything, I move on. Then I try the sunglass removal and it's just a headshot and when I try to see the result, it comes back and tells me inappropriate content. It's just my head then I tried again thinking it was a mistake and it does it again so then I go to a much better free photo editor and I tried to edit so it looks like there's a string from a bathing suit going around my neck because that's all you see and then it tells me inappropriate. And top it off and then tells me I can't do it anymore because I've used all my previews which I never got one result or preview because he assumed it was inappropriate content for whatever reason I don't know, it was a headshot. so I'm done with this sloppy editor. To everybody else do your homework much better free apps out there to deal with false advertisement.

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Grassi587

4 months ago

Response from developer

Hi there, sorry to hear about the unsatisfying experience😔. We would like to understand more about what made you feel unsatisfied. Kindly share more details & reference screenshots with us via Settings⚙️ icon in the app homepage >> "Send Feedback". We will check it and make effort to enhance user experience!😃

Unlawful charge and no access to app

In June my 11 year old used my phone to purchase a game and somehow you can video charge me for a year subscription. It was not authorized. I cannot get a hold of anybody to refund it so I decided to download the app and use the premium CERT that I pay for that do not expire until June 20 25 but every time I attempt to get into my account you guys say no account ID subscription it and I have access to the premium services until June 2025 but I’ve not been able to access this so I’m not paying for a subscription of an app I can use. I never even signed up for I need somebody to get back to me, ridiculous

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74tb

4 months ago

Response from developer

"Hello🙋 We understand that you were unable to use the premium content after paying for it. Please try to restore purchase. 1) make sure the Apple ID in the device settings is the one used to purchase 2) restart the device 3) Tap Settings⚙️ icon in the app homepage 4) Tap ""Restore Purchase"". Please refer to the link for more info👉 https://support.apple.com/HT204530 If the problem persists, please contact us further via Settings⚙️ in the app homepage >> ""Send Feedback"", and provide the following info to check further: (1) Screenshots showing the error message (2) A screenshot of the ""Subscriptions"" page on the Apple ID settings in iOS settings. Thank you for your cooperation.🙇 If there are any concerns about refund, please refer to this link👉 https://support.apple.com/HT204084. If the issue still persists,feel free to contact us via Settings⚙️ in the app homepage → ""Send Feedback"".🙏 Our team is always willing to check the situation further and make improvements🙇‍♂️"

Worst app ever

It was the worst app ever because never tried to add music to it just said end of the playlist limit and it wouldn’t let me do anything and it kept coming up with ads and everything never buy this app. Thank you. by sucker

Ahchjh

5 months ago

Response from developer

Hello there👋. YouCam Video provides free and premium content, it is always available to apply free content without payment. Some premium content is also free to use for limited number of times a day💡. Feel free to skip the ads as you are not interested in now. Welcome to complete challenges to try the premium for free👍. You could check the challenges by tapping the medal🏅 icon at the top right corner of the app homepage. It is also welcome to start the free trial of premium to enjoy the full and umlimited video-editing/retouch experience. If the subscription doesn't meet your expectation, just cancel it at least 24 hours ago before the free trial ends. 👉 https://support.apple.com/HT202039 Thank you😃

Scam Artist!!

Do NOT purchase this app, or ANY Youcam apps, if you don't want to get ripped off! I was charged for a YEAR a month ago, but have been unable to use the service yet! When I log on, it is still asking me to "upgrade"! SHAME ON YOU for taking people's money, with no service offered.

I am interested in getting a refund for a service I have not received for over a month! This morning when I saw the developer responded, I actually got exited to see if there was a solution. However, I’m MORE frustrated now than before, as someone “copied and pasted” the SAME IDENTICAL email, word for word that I’ve received the past 3 TIMES!!! That confirms to me that NO ONE took the time to actually READ my email!! If they did, they surely wouldn’t respond with something I’ve already complained about. Also they would see I have completed all the steps that were requested, AND sent all the screenshots !! Why would the developer send an email requesting what’s been emailed to them 3 emails ago???
Could it be that they could care LESS?? Just bc you type in someone’s name at the top of a pre written letter, does not constitute a personalized solution. I feel I’m BACK to square zero.

I will just continue to write Bad reviews each day starting today, until I get a refund, or the issue has been resolved!

This is the WORST SERVICE EVER!!! I wouldn’t recommend this app to an arch enemy!!

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X buy

5 months ago

Response from developer

"Hello🙋 The apps in the bundle you purchased on the Apple Store are a one-time download rather than a subscription. We also confirmed with you earlier that you only have a subscription for YouCam Perfect." If you still have any other questions, feel free to contact us via Settings⚙️ in the app homepage → "Send Feedback".🙏 Our team is always willing to check the situation further and make improvements🙇‍♂️

Important Features Don’t Work

The “body” effect/tuning feature does not work and has absolutely nothing to do with body tuning. It’s just random AI stuff that changes the background, scene, border, and adds “bling”.
They advertise body tuning effects but don’t let you see WHAT they actually are until you purchase a subscription. And then once you do, it’s blatantly false advertising and absolutely nothing you actually need or want to use. I’m so sick of these developers using dishonesty and false advertising to rope people into paying for useless stuff. At least be honest and upfront, so I know whether or not I want to spend my money on something.

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Red_riding_hood

6 months ago

Response from developer

Hello👋 thanks for sharing this with us.We would like to understand more about the issue you have encountered. Feel free to share it with us(would be helpful with some screenshots showing the concern) via Settings⚙️ in the app homepage → "Send Feedback".🙏 Our team is always willing to check the situation further and make improvements🙇‍♂️