Leave a Review River
Disappointed 😡
I opened account to send bitcoin only to find out it takes 60 days to get identity verification done because they will not approve you on 1st try then when you put cash on forget it because you WILL NOT HAVE ACCESS TO YOUR MONEY for 14-21 days because they claim they want make sure even though you give them money out your account that it real or something so it takes them minimum of 14 days before you can do anything but give them money very irritated that that hide that in the fine fine printShow lessdavidserr
Developer Response
Thanks for bringing this to our attention. We are currently working on ways to make our ACH holding period more efficient. Please reach out to us at support@river.com, and our team would be happy to see what we can do to resolve this situation.Poor customer service and response time
Upon becoming A New Client and opening an account with Rivers Financial, I was able to and had access for several days. It wasn’t until I completed A transfer to add money to my bitcoin account with Rivers Financial that following this transaction was my account magically closed and my funds of $5000 was stolen without any further notification or update of my funds being returned back to me. The only notification I received was Account closure due to any reason as I am A new client and yet haven't had any response from this company or call back information after leaving A voicemail, sending two emails and making numerous attempts to get customer service on the li e to get answer about MY MONEY and the reason for my NEW account being closed. To me it seems like the suspicious activities is coming from Rivers financial end. Keep in mind I have children who I provide for and am VERY MUCH A hardworking single mother being stolen from constantly is very disappointing, and to hold someone’s money and without following up with them on their initial investment looks to me A Law suit needs to be filed on this establishment and report to the Better Business Bureau, so no one else has to experience such Legal robberies that looks like could be taking place at this time. As A cyber security specialist, this matter will be now submitted for investigation!
The response time is very limited.Show lessDon’t do business
Developer Response
Hi, we want to apologize for what you experienced here. Our team would definitely be happy to take a look into what happened here. In an email to our Support team (support@river.com), can you please use the subject line "App Store Outreach" and include the email that is on file with us? Once this is completed, our team can properly re-review your account, and attempt to resolve.heavy-handed limitation - move on
I’m a US user who applied to multiple exchanges this year. Approved by Kraken Pro, Swan, Coinbase and BitcoinWell, but not by River... A week after applying I contact them to ask if they even got my application since the App seemed to be stuck on “pending”. I finally received the rejection email, but no explanation from River as to why.
Of the other exchanges Kraken Pro is the clear winner for both user experience and low fees. 0.25% purchase fee + free Lightning withdrawals (via Muun swap back to BTC cold storage for less than .02% fees). Can’t compare River’s actual fees obviously but if I can get to cold storage for under 0.5% there no reason to bother with River.Show lessjaggner
Developer Response
Thanks for bringing this to our attention! Can you reach out to our Support email (support@river.com) with the subject line "App Store Inquiry (Verification & Fees)? That way, our team can dive deeper into what happened with your account, and attempt to resolve this.