Leave a Review River
Disappointed 😡
I opened account to send bitcoin only to find out it takes 60 days to get identity verification done because they will not approve you on 1st try then when you put cash on forget it because you WILL NOT HAVE ACCESS TO YOUR MONEY for 14-21 days because they claim they want make sure even though you give them money out your account that it real or something so it takes them minimum of 14 days before you can do anything but give them money very irritated that that hide that in the fine fine printShow lessdavidserr
Developer Response
Thanks for bringing this to our attention. We are currently working on ways to make our ACH holding period more efficient. Please reach out to us at support@river.com, and our team would be happy to see what we can do to resolve this situation.Poor customer service and response time
Upon becoming A New Client and opening an account with Rivers Financial, I was able to and had access for several days. It wasn’t until I completed A transfer to add money to my bitcoin account with Rivers Financial that following this transaction was my account magically closed and my funds of $5000 was stolen without any further notification or update of my funds being returned back to me. The only notification I received was Account closure due to any reason as I am A new client and yet haven't had any response from this company or call back information after leaving A voicemail, sending two emails and making numerous attempts to get customer service on the li e to get answer about MY MONEY and the reason for my NEW account being closed. To me it seems like the suspicious activities is coming from Rivers financial end. Keep in mind I have children who I provide for and am VERY MUCH A hardworking single mother being stolen from constantly is very disappointing, and to hold someone’s money and without following up with them on their initial investment looks to me A Law suit needs to be filed on this establishment and report to the Better Business Bureau, so no one else has to experience such Legal robberies that looks like could be taking place at this time. As A cyber security specialist, this matter will be now submitted for investigation!
The response time is very limited.Show lessDon’t do business
Developer Response
Hi, we want to apologize for what you experienced here. Our team would definitely be happy to take a look into what happened here. In an email to our Support team (support@river.com), can you please use the subject line "App Store Outreach" and include the email that is on file with us? Once this is completed, our team can properly re-review your account, and attempt to resolve.heavy-handed limitation - move on
I’m a US user who applied to multiple exchanges this year. Approved by Kraken Pro, Swan, Coinbase and BitcoinWell, but not by River... A week after applying I contact them to ask if they even got my application since the App seemed to be stuck on “pending”. I finally received the rejection email, but no explanation from River as to why.
Of the other exchanges Kraken Pro is the clear winner for both user experience and low fees. 0.25% purchase fee + free Lightning withdrawals (via Muun swap back to BTC cold storage for less than .02% fees). Can’t compare River’s actual fees obviously but if I can get to cold storage for under 0.5% there no reason to bother with River.Show lessjaggner
Developer Response
Thanks for bringing this to our attention! Can you reach out to our Support email (support@river.com) with the subject line "App Store Inquiry (Verification & Fees)? That way, our team can dive deeper into what happened with your account, and attempt to resolve this.Verify your ID first…before anything else
I recommend verifying your ID before putting any of your cash and BTC on River. I have my cash/BTC on River and uploaded my current drivers license and current selfie per the instructions to send my BTC. It was denied the next day with NO stated reason. It also mentions that I cannot try again for another MONTH, which makes me so nervous!! Essentially, my money is being locked up. My guess is it was an error on their side or they are being overly cautious? Idk how my ID and selfie are denied when what I uploaded is accurate and me in all degrees. Hoping they resolve this error swiftly so I can upgrade to a 5 star! UPDATE: I called support and the rep said: “I’m sorry but you have to wait a month and I can’t tell you why you were denied by the compliance team.” What if it’s denied again in a month? It would be nice to know what’s wrong so that it doesn’t happen again?? Sad to have this experience as it was recommended to me by a friend who has had nothing but positive reviews of this app.Show lessStingraycc
Developer Response
Hi, so sorry to hear that this happened. Would you mind reaching out to support@river.com with the subject line "App Store Inquiry (verification)"? Our team would be happy to re-review your account.A Top-Notch Bitcoin Purchasing Experience with River
I recently started using the River app to buy Bitcoin, and I must say, it has been an incredibly smooth and enjoyable experience. The app's user-friendly interface makes it easy for even a novice like myself to navigate and execute trades seamlessly.
One of the standout features of River is the competitive pricing for buying Bitcoin. The fees are reasonable, and the app offers a transparent fee structure, so you know exactly how much you'll be paying before you make a purchase.
The security measures in place are also top-notch. River takes the safety of your funds seriously, and they use industry-standard security protocols to ensure your Bitcoin is stored securely.
The customer support team is another highlight of the River app. They are responsive, knowledgeable, and always willing to help with any questions or concerns you may have.
River is a Bitcoin-only financial services company, which means they are focused on providing the best possible experience for Bitcoin enthusiasts like myself. They offer zero-fee recurring buys, which is a fantastic feature for anyone looking to dollar-cost average into Bitcoin.
Overall, I highly recommend the River app for anyone looking to buy Bitcoin. The combination of a user-friendly interface, competitive pricing, robust security, excellent customer support, and being a Bitcoin-only company makes it a top choice in the market.Show lessCelsiusGuy
Developer Response
Appreciate the positive remarks here! So glad you are enjoying your experience using our app. If you ever have any questions, concerns, or feedback, do not hesitate to reach out to our team!Worst bitcoin broker ever
Don’t waste your time, they’re just going to get you to open an account then send you an email a few months later stating that they are closing your account with no explanation, like what... it’s like they just wanted to steal my information or something I don’t get it but definitely the worst Bitcoin broker I’ve ever seen. I’ve been DCA my Bitcoin since 2018 with another broker and thought I’ll give River a try, but never again, I will continue using my broker. It’s brokers like this that will eventually run with your money. SMDH!!!Show lessNard7
Developer Response
Hi, can you please reach out to us at support@river.com? We can take a look into what happened here, and see if we can resolve this.Will gladly take your cash
Like many on Reddit I started using this app and it was great, no issues with verifying my identity and made my first transaction and scheduling recurring weekly buys. I also applied for the ability to send and receive bitcoin on the app. This is when I and other redditors ran into an issue, they will lock your account and eventually refund your money with no explanation other than a canned response. No appeal, no additional documents requested just a complete account closure. If you choose to use this app despite the warning do a few small canary transactions first and see if you can withdraw before putting too much in. Sleazy banks don’t even behave like this.Show lessChoose @ nickname
Developer Response
Hi, could you please reach out to us at support@river.com and DM us on Twitter @River? We would be happy to take a deeper look into this, and resolve the issue at-hand.Not as advertised
I am skeptical about all these good reviews after my own experience. They have an ID verification before you can buy bitcoin but all of sudden they require another ID verification if you want to withdraw your bitcoin. The verification for sending bitcoin failed for me surprisingly with the same ID provided. You need to wait another month to *try* to be verified again. And they don’t tell you anything about why the verification will fail. And the ID verification takes more than 3 days as advertised. This is the most untrasparent platform I have ever used and the whole things feel sketchy. Even Coinbase is way better. Stay away!Show lessDoubleLi2
Developer Response
Hi - thanks for bringing this to our attention. Please email us at support@river.com and we'd be happy to try and resolve this.BEST CRYPTO EXCHANGE PLATFORM
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