XI Moments

With Moments, users can monitor moments that matter most through a curated data feed with experiences relevant to them. Easily drill down by account or program and quickly access saved views and collections of customer feedback spanning multiple data sources. Administrators can easily publish customized or topic-specific views of customer feedback for a tailored experience anyone would appreciate. These filtered views help users such as executive leadership members connect with the experiences their business delivers. The application goes a step further, helping users take action—such as sharing feedback, adding new experiences to a collection of similar comments, closing the loop with respondents, and marking an experience complete or invalid for agile case management in the field. Users can drill down by account or program and quickly access saved views and collections of customer feedback spanning multiple data sources. The application transforms simple metrics into meaningful data and offers insights into feedback sentiment, and keywords and topics customers are talking about most. With Moments mobile, users get the insight they need to take action on-the-go.