Leave a Review FireKeepers iCasino & Sports
Sudden crash with no recourse
I have been using this app for nearly a year with no major problems. There was an occasional delay in my receiving my withdrawals but they seemed to have been getting faster. I was in the middle of playing a game today and without warning I received an error message saying unable to load. Please tap to reload. I can’t get in to play, withdraw my money or reach customer support. This is bad. Very bad. There should at least be an email or something explaining an outage or a way to retrieve existing funds. Very disappointing. If this is not resolved soon I will seek legal remedy or file a complaint with the gaming commission.
Need to do better with customer support.Show lessDr Linda
Awful
I am trying to withdraw money and i keep getting an error message. CS gave me a phone #, which I called and the told me that the only way to setup my acct is via phone (absolutely ridiculous) had to call twice because they have to call you back and when I didn’t receive their call, the 2nd CS told me probably because Verizon has spam blocked. Verizon’s site not working. So got on chat, 30 minutes back and forth only to have to call them. And will have to call them back to add my spam filter back on. Never have I had to talk to so many people to complete on simply task that any other gambling site can get done without talking to anyone via chat or phone. Absolutely absurd. Taking all my money and will never returnShow lessFungal33!!
App Doesn’t Work!
The “Play” button doesn’t work when attempting to open games! I made a deposit and tried to open a game - ANY game - and the Play button, when pressed, does move as it is being pushed down, but only releases back up when let go rather than open the game. For reference, I have a newer iPhone; I do not have any updates to be installed for my phone nor are there any recent updates for this app. Therefore, this appears to be an issue this app specifically. Of course since it was my first deposit and a bonus was applied, I am unable to withdraw and therefore I am out deposit. Luckily it wasn’t a lot. Support was unhelpful and blamed my WiFi which is not the issue.Show lessOrange_Igloo