Sure it’s great that we can contact buyers faster but they still means we have to log in to add or edit products. Photos still have to be uploaded to computers from phones , logged in then added, and then there’s no way to edit anything unless we go back into our desktops! Hoping for a way to add products more consistently through an app as for myself, it’s become very time consuming to do with the current way
Developer Response
Thank you for taking the time to leave us a review! We plan to make numerous additions and improvements to the app in the months ahead. Please keep sharing your feedback with us; it's helpful to hear what we can do to make the app more useful for you.First of all thank you for getting this up and running. I have always noticed a delay between when the order is placed or when messages come in vs when I’m notified via Faire through email. My customers will sometimes tell me when they have ordered and it’s usually about 35-45 minutes until I see it on Faire. The app has made it so that I’m getting messages and orders in real time which I appreciate.
Really need the ability to print the paper order from the app. Would love the ability to edit products if possible. And to view our shop on mobile so we can see how it appears to our accounts. Thanks again for the app and appreciate the opportunity to provide feedback.
Developer Response
Thank you for the review and the thoughtful feedback! We look forward to adding more to the app in future versions; please let us know if you ever have further suggestions.So easy to access your account on the go. We’ll thought out by the makers. Tremendous help for the wholesale maker. I can be on a hike in the woods, take a quick second with the app and my team can get to work. Thanks for helping small makers keep the ball rolling!
Developer Response
You're very welcome! Thank you for taking the time to leave us such a kind review. We're so glad the app has helped you keep the ball rolling.This is such a great app to view orders and see and respond to customers quickly! This has helped our company Master’s Hand BBQ to give quality service to our customers! Faire has been great to work with!
Developer Response
Thank you for the kind review! We're so glad you've enjoyed using the app thus far. Please let us know if you ever have suggestions for how we can make it even better for you.I have been a Faire Vendor since March 2019. We pride ourselves on providing our customers with top-notch customer service and maintaining solid 5 Star reviews, which helps drive sales. We always like to respond to customers same day. Along with about 20 other Faire vendors, I participated in the Beta test, we used the app for 4 months before it was launched to all of the vendors, and we provided input to the developers on every feature, through email and Zoom calls and I think with the time they spent on the beta, with our input, they ended up with an excellent app, that they will improve even More. The best thing for me is that on my cell phone I get notified right as customer messages and orders come in and can respond from anywhere while on the go! Our Customers are blown away at how fast we can respond to them, it really enables us take our customer service to the next level!
Developer Response
Thank you for the kind review. We're so glad to hear the app has helped you take your customer service to another level!So far- loving the app! The ability to view orders and get messages in real time is so worth it.
Would love to see dashboard updates on the home page of the app like traffic, and other analytics. So far, so good.
Developer Response
Thank you for the kind words and the feedback! We're so glad you're loving the app, and we appreciate your helpful suggestions to make it even better.This app has become an integral part of my workflow and has helped speed up many aspects of running my Faire shop. I love that I can easily pull up orders if I’m away from my computer. It has also been great to be able to respond to customers as soon as a message comes in! Everything in the app runs smoothly and feels intuitive. Thanks for creating this, Faire!
Developer Response
Thank you for the glowing review—we're thrilled you're enjoying the app! If you ever have suggestions for how we can make it better, please don't hesitate to reach out.I love this app. It is so convenient to use when I’m not around a computer. I can accept orders and message quickly while I’m on the go. It’s definitely made my life easier and help alleviate my work load. Thanks Faire!
Developer Response
Thank you for taking the time to leave a review. We're so glad to hear the app has helped make it easier for you to run your business!Love having the ability to receive notifications for orders or retailer messages in realtime and conveniently be able to view/respond to them on the go. This app has made managing my brand on Faire so much easier!
Developer Response
We're delighted you're delighted! If you ever have suggestions for how we can improve the app, please let us know.I really enjoy receiving notifications about new orders and messages instantly. Being able to view orders on the go and respond to questions from retailers right away has greatly improved the customer service I’m able to provide. Looking forward all to future features!
Developer Response
Thank you so much for taking the time to leave us a positive review - We're thrilled you're enjoying the app! If there's anything we can help with, please don't hesitate to reach out. 🙂
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