Shopify Inbox

Shopify Inbox

Live chat for your business

Business
Productivity
56 reviews

Details about Shopify Inbox

  • Released
  • Updated
  • iOS Version
  • Age Rating
  • Size
  • Devices
  • Languages

Developer of Shopify Inbox

Shopify Inc.
⭐️4.8 / 5
Rating↘︎
🙌11K
Ratings
📼5 scs
Media↘︎
📦~ in 6 days
Updates frequency↘︎
📝1+ topics
Topics↘︎
📌15 available
Review highlights↘︎
🗣❌ unsupported
Your locale
🖼️Download
Icons↘︎

Summary of user reviews for Shopify Inbox

Positive highlights
💬
This app hasEnables easy communication with customers
🛒
This app hasAllows linking products to chat for recommendations
✨
This app hasStores chat history for each customer
🤖
This app hasProvides automated responses to common questions
🕰️
This app hasAllows setting availability hours for the chat
📊
This app hasIntegrates with other platforms like Facebook Messenger and Apple iMessage
Negative highlights
🔔
This app hasConstant notifications even after messages are read
🔍
This app hasLack of search function to find old chats
🚫
This app hasUnable to set availability hours or away messages
🤖
This app hasAutomated responses not always accurate or helpful
📤
This app hasDifficulty sharing images and files with customers
🗣️
This app hasInability to identify customers by name or order details
🔒
This app hasSecurity concerns with attracting spam and unwanted messages
🔌
This app hasIntegration issues with other platforms and apps
🔧
This app hasFrequent crashes and bugs in the app

Version History of Shopify Inbox

8.31.0

September 9, 2024

NEW: You can now display your profile picture in chat conversations. To enable it, go to Settings > Message Preference and check on “Use admin profile picture” under Avatar. Once activated, your admin profile picture will be visible in storefront chat, adding a personal touch to your interactions.

More

8.29.0

August 27, 2024

Bug fixes and improvements

8.28.2

August 21, 2024

- New "Blocked" folder in Shopify Inbox. Easily manage and review conversations automatically marked as spam and conversations from senders you've blocked, all in one convenient folder. - Bug fixes and improvements

More

8.26.2

July 30, 2024

- New "Blocked" folder in Shopify Inbox. Easily manage and review conversations automatically marked as spam and conversations from senders you've blocked, all in one convenient folder. - Bug fixes and improvements

More

8.26.1

July 30, 2024

- New "Blocked" folder in Shopify Inbox. Easily manage and review conversations automatically marked as spam and conversations from senders you've blocked, all in one convenient folder. - Bug fixes and improvements

More

8.26.0

July 29, 2024

- New "Blocked" folder in Shopify Inbox. Easily manage and review conversations automatically marked as spam and conversations from senders you've blocked, all in one convenient folder. - Bug fixes and improvements

More

8.24.0

July 15, 2024

Bug fixes and improvements

8.22.1

June 20, 2024

Bug fixes and improvements

8.22.0

June 17, 2024

Bug fixes and improvements

8.21.0

June 10, 2024

Bug fixes and improvements

Price History of Shopify Inbox

Description of Shopify Inbox

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
Show less

Shopify Inbox: FAQ

Can Shopify Inbox be used on an iPad?

Yes, Shopify Inbox is optimized for iPad devices.

Who is behind the development of the Shopify Inbox app?

Shopify Inc. released the Shopify Inbox app.

What is the lowest iOS version that Shopify Inbox can run on?

The app needs iOS 15.0 or later to function properly.

How does the app rank among users?

Users have overwhelmingly positive things to say about Shopify Inbox, as evidenced by its stellar rating of 4.8 out of 5.

What genre of app is Shopify Inbox?

The App Category Of The Shopify Inbox App Is Business.

What is the newest version of Shopify Inbox?

The latest version of the Shopify Inbox app is 8.31.0.

When was the last update for Shopify Inbox released?

The latest update for Shopify Inbox was released on September 28, 2024.

When was Shopify Inbox introduced to the market?

The app was initially released on February 5, 2023.

What content advisory rating is assigned to the Shopify Inbox app?

Designed for children, contains no adult material.

What languages is Shopify Inbox available in?

Currently, the Shopify Inbox app supports the following languages: English.

Can I access Shopify Inbox via Apple Arcade's subscription service?

No, Shopify Inbox is not on Apple Arcade.

Is Shopify Inbox equipped with in-app purchases?

No, Shopify Inbox does not feature in-app purchases for users.

Does Shopify Inbox offer compatibility with Apple Vision Pro?

No, Shopify Inbox does not offer compatibility with Apple Vision Pro.

Are users exposed to ads in Shopify Inbox?

No, users are not exposed to ads in Shopify Inbox.

Screenshots of Shopify Inbox

Shopify Inbox screenshot #1 for iPhone
Shopify Inbox screenshot #2 for iPhone
Shopify Inbox screenshot #3 for iPhone
Shopify Inbox screenshot #4 for iPhone
Shopify Inbox screenshot #5 for iPhone
iphone
ipad

Alternatives to Shopify Inbox

Mailchimp Email Marketing
Mailchimp Email Marketing

The Rocket Science Group LLC

Business

(49K)

Free
With Ads

Shopify Inbox vs Mailchimp Email Marketing

4.8 / 4.9Score
- / yesADS
no / noIn-App Purchase
free / freePrice
Ecwid Ecommerce
Ecwid Ecommerce

Ecwid Inc.

Business

(1.2K)

Free
With Ads

Shopify Inbox vs Ecwid Ecommerce

4.8 / 4.6Score
- / yesADS
no / noIn-App Purchase
free / freePrice
Big Cartel
Big Cartel

Big Cartel, LLC

Business

(6.8K)

Free
With Ads

Shopify Inbox vs Big Cartel

4.8 / 4.8Score
- / yesADS
no / noIn-App Purchase
free / freePrice
Google Analytics
Google Analytics

Google LLC

Business

(5.2K)

Free

Shopify Inbox vs Google Analytics

4.8 / 4.6Score
- / noADS
no / noIn-App Purchase
free / freePrice
Tidio
Tidio

TIDIO POLAND SP Z O O

Business

(4.8K)

Free

Shopify Inbox vs Tidio

4.8 / 4.8Score
- / noADS
no / noIn-App Purchase
free / freePrice
Stripe Dashboard
Stripe Dashboard

Stripe Inc

Business

(50K)

Free

Shopify Inbox vs Stripe Dashboard

4.8 / 4.7Score
- / noADS
no / noIn-App Purchase
free / freePrice
Google Ads
Google Ads

Google LLC

Business

(3.5K)

Free
With Ads

Shopify Inbox vs Google Ads

4.8 / 4.4Score
- / yesADS
no / noIn-App Purchase
free / freePrice
GoDaddy: POS & Tap to Pay
GoDaddy: POS & Tap to Pay

GoDaddy Mobile LLC

Business

(16K)

Free

Shopify Inbox vs GoDaddy

4.8 / 4.7Score
- / noADS
no / noIn-App Purchase
free / freePrice
Square: Retail Point of Sale
Square: Retail Point of Sale

Square, Inc.

Business

(11K)

Free
With Ads

Shopify Inbox vs Square

4.8 / 4.7Score
- / yesADS
no / noIn-App Purchase
free / freePrice
Printful App
Printful App

Printful, Inc.

Business

(6.6K)

Free
With Ads

Shopify Inbox vs Printful App

4.8 / 4.7Score
- / yesADS
no / noIn-App Purchase
free / freePrice
Upwork for Clients
Upwork for Clients

Upwork Global Inc.

Business

(30K)

Free
With Ads

Shopify Inbox vs Upwork for Clients

4.8 / 4.8Score
- / yesADS
no / noIn-App Purchase
free / freePrice
Store Connect for Shopify
Store Connect for Shopify

Giang Le

Productivity

(515)

Free

Shopify Inbox vs Store Connect for Shopify

4.8 / 4.5Score
- / noADS
no / noIn-App Purchase
free / freePrice

More Applications by Shopify Inc.

Shopify - Your Ecommerce Store
Shopify - Your Ecommerce Store

Shopify Inc.

Business

(22K)

Free
With Ads
Shopify Balance
Shopify Balance

Shopify Inc.

Finance

(56)

Free
Shop: All your favorite brands
Shop: All your favorite brands

Shopify Inc.

Shopping

(5.3M)

Free
With Ads
Shopify Point of Sale (POS)
Shopify Point of Sale (POS)

Shopify Inc.

Business

(7.4K)

Free
See All

Reviews of Shopify Inbox

Leave a Review Shopify Inbox
★★★★★

  • AMAZED! Meg goes above and beyond! I love the two amazing pairs of vintage 501xx Levi’s!

    Meg’s knowledge of vintage denim as well as the amazing collection was so helpful! Meg went above and beyond, knowing just what I was trying to convey, and pulled out a couple pairs of 501xx’s that I indeed fell in love with immediately! Two pairs. :) Meg takes individual time and care in the appointment to ensure the client is happy and satisfied and in fact it is obvious her goal was not for me to just buy jeans, it was for me to love jeans that I felt amazing in. I highly recommend making an appointment, which is complimentary! In any other town, they charge an arm & a leg! My go to is Denim Dogz for even repairing jeans or custom ordering some! Thank you!! ❤️ Stacia
    Show less
    Nikki4uNikki4u

  • Shopify is not wrong

    Not wrong the sense that Shopify Inbox helps with conversion. It does this because it’s super easy to communicate 1 on 1 with live web customers who have questions and the ability to respond quickly. After the easy chat setup and using it, it took on a life of its own. I’ve never been able to reach that many customers live at once. So be ready for close customer contact (game changing) or turn it on when you’re ready.

    Room for improvement: reporting and analytics by custom category, export everything. Also allow users a SHARE button to forward all or parts of conversations and contact info to email or copy to other channels. I can’t give everyone Shopify access, so let users share outside the network. Please! That would be 5 stars…
    Show less
    BtgableBtgable

    Developer Response

    Hi, there! Thank you for taking the time to provide feedback on our app. We appreciate your input, and we will definitely share your comments with our development team. Your feedback is valuable to us as we continuously strive to improve our app and provide the best experience for our users. -Maz, Shopify Support

  • LOVE IT!!!

    I use Shopify for my online vegan skincare business and I am just in love with this app! It makes it so easy for me to communicate with my customers and allows me to receive their requests/messages in a timely manner! I am so happy that i decided to download this app when I moved my store to Shopify! This is a user friendly easy app to use and I love that I can instantly know when a customer needs me! THANK YOU FOR HELPING ME OBTAIN MY DREAMS!
    Show less
    JupitersRise84JupitersRise84
See 53 more reviews
  1. Apps on sale
  2. 💼 Business
  3. Shopify Inbox