New version glitches
I’ve messaged Tidio support a number of times and even sent video recordings of the app glitching. You have to kill the app then re load it to see if any new customers have opened a chat. The new tab system on mobile just makes everything longer. Not good UI. Also the price is increasing too. No help from support. It’s been days since I’ve messaged them and I’ve heard nothing. Even sent a chase to support and again nothing. They wanted a screen recording video of the glitch and still nothing.
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Response from developer
HI Ajeezyc, I am really sorry to hear your concerns. As a paying customer, you should have free access to our live-chat support, we are however sometimes offline and then you'd not be able to reach us. Could you kindly reach out to us at support@tidio.net with your project ID and email so that I can double-check if all is set properly for you? As for the 50-conversation limit it can be easily removed with the Communicator package. Looking forward to hearing from you.
