Mostly good, can improve
Does what it’s meant to! Let’s us respond to inbox chats from our mobile devices. The only gripe I have is that this app does not automatically refresh the status of chats. For example, every time I go into the app I will see a “open” chat that I know was already closed. To get the chat to refresh, I have to switch to “Closed” chats and then back to Open chats. Really annoying and the reason why this app is not 5 star.
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24 hours of use
We have had this app now for 24 hours and so far so good. I particularly like the predicted/also generated answers which you can then edit but it just makes typing and responding to the customer so much faster.
Notifications broken!
We loved this app when we first got it because it’s so simple and intuitive and seemed to work great. And it’s free! But about a month ago, we stopped getting mobile and desktop notifications. We have checked every single setting on every single device, we have gone so far as to make sure our Google Chrome and Safari browsers are allowing notifications… Nothing works. So frustrating when we have no idea when a customer has messaged us so nobody is getting timely replies. Email notifications work, but unfortunately, those are not a part of our staff’s workflow. They don’t have access to email so not very helpful.
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Response from developer
Hey there, thanks for taking the time to review Shop! We're sorry to hear you didn't have a great experience with our app. We would love to understand the issues you experienced - if you're open to it, please reach out to us here: https://shopify.link/bmyj. We'd be happy to help further! -Don, Shop Support
Love!!!!
Love the Vitamin A Pumpkin Cleanser!!
i like how easy and simple the app is but…
it would be nice if there was a chatbot and more theme features and maybe affects :)
Spam emails after you install the app
Don’t install this app if you don’t want spam emails from scammers
AMAZED! Meg goes above and beyond! I love the two amazing pairs of vintage 501xx Levi’s!
Meg’s knowledge of vintage denim as well as the amazing collection was so helpful! Meg went above and beyond, knowing just what I was trying to convey, and pulled out a couple pairs of 501xx’s that I indeed fell in love with immediately! Two pairs. :) Meg takes individual time and care in the appointment to ensure the client is happy and satisfied and in fact it is obvious her goal was not for me to just buy jeans, it was for me to love jeans that I felt amazing in. I highly recommend making an appointment, which is complimentary! In any other town, they charge an arm & a leg! My go to is Denim Dogz for even repairing jeans or custom ordering some! Thank you!! ❤️ Stacia
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Amazing taste
Thanks
very easy and reliable
good
Shopify is not wrong
Not wrong the sense that Shopify Inbox helps with conversion. It does this because it’s super easy to communicate 1 on 1 with live web customers who have questions and the ability to respond quickly. After the easy chat setup and using it, it took on a life of its own. I’ve never been able to reach that many customers live at once. So be ready for close customer contact (game changing) or turn it on when you’re ready.
Room for improvement: reporting and analytics by custom category, export everything. Also allow users a SHARE button to forward all or parts of conversations and contact info to email or copy to other channels. I can’t give everyone Shopify access, so let users share outside the network. Please! That would be 5 stars…
Room for improvement: reporting and analytics by custom category, export everything. Also allow users a SHARE button to forward all or parts of conversations and contact info to email or copy to other channels. I can’t give everyone Shopify access, so let users share outside the network. Please! That would be 5 stars…
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Response from developer
Hi, there! Thank you for taking the time to provide feedback on our app. We appreciate your input, and we will definitely share your comments with our development team. Your feedback is valuable to us as we continuously strive to improve our app and provide the best experience for our users. -Maz, Shopify Support
