Great App but customer support is shady
Many business owners need to be aware of the fraud in GoDaddy…
Once I started using this service which requires a business bank account to make deposits, someone tried to withdrew money from my business banking account. I have been in business for over 10 years and nothing like this has ever happened!!
I found out that the problem is that GoDaddy contracts people to answer their customer service overseas. I can tell by their accents that they are not Americans. When I ask them which country they are from they tell me they can’t tell me this because of company policy. Since these people are contract workers they are probably not screened and not concerned about being arrested. So I am drawing the conclusion that’s where the fraud starts.
Sadly when I reported this to GoDaddy’s upper management, they don’t care and pretended there is a case assigned to it. When I call them back for the case number they tell me the case number doesn’t exist.
I have many services with GoDaddy and my business grew with using many of their services. I migrated many of my business services to GoDaddy despite the fact their fees are higher. You would figure they would treat me better for customer loyalty.
Unfortunately GoDaddy will treat you like a step-child. I am slowly going to migrate my business services out from GoDaddy because of poor management.
Once I started using this service which requires a business bank account to make deposits, someone tried to withdrew money from my business banking account. I have been in business for over 10 years and nothing like this has ever happened!!
I found out that the problem is that GoDaddy contracts people to answer their customer service overseas. I can tell by their accents that they are not Americans. When I ask them which country they are from they tell me they can’t tell me this because of company policy. Since these people are contract workers they are probably not screened and not concerned about being arrested. So I am drawing the conclusion that’s where the fraud starts.
Sadly when I reported this to GoDaddy’s upper management, they don’t care and pretended there is a case assigned to it. When I call them back for the case number they tell me the case number doesn’t exist.
I have many services with GoDaddy and my business grew with using many of their services. I migrated many of my business services to GoDaddy despite the fact their fees are higher. You would figure they would treat me better for customer loyalty.
Unfortunately GoDaddy will treat you like a step-child. I am slowly going to migrate my business services out from GoDaddy because of poor management.
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Response from developer
We are truly sorry to learn about your negative experience. Since this seems to be a specific issue related to your account and beyond our app's scope, please contact us at https://www.godaddy.com/help/contact-us. By doing so, we can offer you more personalized assistance and look into the issue thoroughly. - Chris
