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We are sorry for the inconvenience experienced. We request you to visit our website (www.mahzooz.ae) to create an account. Thank you for your understanding and support. For any queries, please feel free to contact our Customer Support team on 800 5825 (or +9714 588 0100 from anywhere else in the world) between 10:00 AM to 09:00 PM (UAE Standard Time) or write to us at customer.support@mahzooz.ae