Leave a Review Sharaf DG
Bad service and lack of information
I bought an item via the app. It offered same day delivery for an extra fee which I selected. I did not get charged the extra fee but after 2 days the item is still not delivered. I sent them a message via the chat but no one is responding. No information is given about expected delivery time. The same happened when I ordered another item a few months ago.Show lessShafiee61
Terrible experience
We purchased all our kitchen appliances at Time Square store to be delivered to our new house. We were unpleasantly surprised on the delivery day that only the washing machine was sent which unfortunately was defective and had to go back. Contacting the salesperson, I found that they failed to coordinate, but he assured me that the rest would be delivered altogether in 2 days. After following up on the second day, we were told they were too busy to deliver that day, and we had to wait another day for the cooker to arrive. The worst part was that after the first failure the salesperson not only did not update me, but also stopped answering my calls/texts and left us in the dark.Show lessHaleh F.
Developer Response
Hi, we are really sad to see your ratings for our app. Can you please share detailed feedback about the app at support@sharafdg.com? We assure you that we are working hard to provide you with the best experience when it comes to shopping.Very bad support system
Syed from support system is not able to give clear answers and doesn’t reply to the messages even when the message says that they reply within 1 minute.24Oman
Developer Response
Hi, we are really sad to see your ratings for our app. Can you please share detailed feedback about the app at support@sharafdg.com? We assure you that we are working hard to provide you with the best experience when it comes to shopping.