SHUTS DOWN ALL THE TIME
Response from developer
Hi Nicole! We’re really sorry to hear about your app experience, and we’re determined to put it right. Please email us at support@myarc.io and we’ll sort out this unreported issue for you in no time 😊
Great app, only one thing to change to be amazing!
Response from developer
Hey Andrea, We hear you ❤️ that’s a fantastic idea, and it’s in our backlog of features that we want to get to. Thank you so much for your kind words and support, we’ll take this on board and let the tech team know. In the meantime, happy training! ❤️
Lots of Issues
Response from developer
Hey MishMosh19! Thank you so much for your feedback! We’re thrilled to hear that you’re enjoying the workouts. We’re really sorry to hear about the freezing issue you’re experiencing – that sounds super frustrating, especially when you’re in the middle of a workout! Our team is committed to resolving any issues as quickly as possible. Could you please reach out to us at support@myarc.io with more details? We’d love to help you get back to working out as soon as possible. Thanks for your patience and understanding!
Genuinely the best workout app I’ve used
Response from developer
Hi there, Thank you so much for your wonderful review! We make sure to do our absolute best to give you the experience you deserve, so messages like this truly make our day. We hope you’re getting your workouts in and if there’s any way we can help, please let us know at support@myarc.io. In the meantime, happy lifting!
Flawed Registration
Response from developer
Hey W@tchinu - we're so sorry you've had this experience! I believe we've reached out and sorted out your issue by now, so we'd really appreciate it if you amended this review. We genuinely mean no harm. As we mentioned, you set up your account already on web (like most of our customers) so we avoid adding confusion by adding a register option in app as well. If you had registered in-app as well as online, you would have been charged twice, which of course we do not intend to do! We are truly sorry for the inconvenience caused, but we have made all our decisions in good conscience to try and make it as easy as possible for our customers to get started and keep going strong in their fitness journey. We are not perfect 100% of our time (and sometimes our app is misinterpreted) - but our intention is certainly not to give you a poor experience, and we aim to do our best in all cases. Once again, we've made design decisions to prevent you from being double charged, and there was never any intention to unduly charge you - you simply cannot build a sustainable app that way! We hope you will reconsider your review, as we really are here to help thousands of others like you get fit. If that isn't possible, well, we'll continue to do our best to support our customers anyway :)
Where's the help ?!?
Response from developer
Hey Ronnika! We're so sorry you feel this way 😭 but we have spoken and solved your issue since you sent this. We would really appreciate if you could amend this review, as we're doing our level best to keep up with the customer service requests and demands. Unfortunately, only the small minority of users who suffer problems end up posting reviews, and even after we resolve them, the reviews stay poor. So it really is disheartening seeing this message, even after contacting and trying to help fix your issue. Once again, we would really appreciate if you could amend your review as it will go a long way and mean a so much to our team 💖 I believe we have resolved your problem and have tried to take steps to prevent it from happening again.
Upload photo feature not available
Response from developer
Hey Tatenda637! This may be an issue with your app version - once you upgrade to the latest version, you should have the feature :) If you're still facing issues, please email us at support@myarc.io Thanks! :)
A fitness app for all times!
It was helpful quick videos, calendar tracking of daya you attends but also the time.
It’s flexible so you can change according to you routine.
Very user friendly and lovely display.
Works a chame worked every dollar.
Response from developer
Thank you so much for this wonderful review!! It really means the world to our team, I'll pass this on and they will be thrilled to hear it. You have absolutely made someone's day (we're only a small group, but we're so grateful to hear this). Wishing you all the best in your future workouts!
Amazing!
Response from developer
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you joined the app with Korpo a year ago and are loving your results. Your progress and satisfaction mean the world to us. 🌟 We're so happy to have you as part of our community and are grateful for your support. 💪
Train With Zaria
Response from developer
Thank you so much for your amazing review! 🎉 We're thrilled to hear that using the MyARC Fitness app with “Train With Zaria” has been the best decision you've made! 💪✨ It's fantastic to know that you find the app seamless and love tracking your weights and reps to see your progress. 📈 The workout timing and rest period features are some of our favorites too, and we're glad they're making a difference for you! ⏱️ We highly appreciate your recommendation and are grateful to have you as part of our community! 🙏🌟
