Leave a Review Okai Global
bad update made this app worse
The recent update to this unreliable app involved removing the function to adjust ride control and speed settings, I rely on my scooter to take care of most of my day to day errands and tasks, but after I updated my okai app earlier this week, my scooter randomly switched from it’s highest speed mode to it’s lowest speed mode WHILE I WAS RIDING IT. I pulled over asap to go into the app to change it back but nowhere in the app did i have the option anymore. Very frustrating. What’s even worse is that the “push to start” safety setting also turned off randomly?? So my scooter almost pulled me into moving traffic while i was waiting to cross a busy street because of a thumb twitch… and the app didnt have the option to turn that back on anymore either.
TLDR: please continue working on this app to put all the functions we need in, because i had a really scary ride home the other day 😑Show lessbunnyfabuloso
Developer Response
Dear bunnyfabuloso, Thank you for your feedback regarding our app. We apologize for the inconvenience you have experienced. We would like to inform you that in the latest version, 3.0.1, we have actually added the feature to adjust ride control and speed settings. To switch between different speed modes, you can simply press the power button on the handlebar twice. This will allow you to toggle between the available modes. We understand that you were unable to find these options in the app after the update. We would appreciate it if you could provide us with some additional information to help us investigate the issue further. Please send us screenshots of the app's home screen, vehicle settings page, and My Devices page to our email at support@okai.co. Our team will look into this matter and work towards resolving any existing issues. Your feedback is valuable to us, and we are committed to improving our app to meet your expectations. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, OkaiUpdated app isn’t good
I logged in to change the mode to sport mode and now the app has updated, there’s no option to change this. How can I change to sport mode now?DJMicFresh
Developer Response
Dear DJMicFresh, Thank you for reaching out to us. We understand that you are unable to find the option to change the mode to sport mode in the latest version of our app. We apologize for any inconvenience this may have caused. In the most recent update, version 3.0.1, we have actually added the option to change to sport mode. We recommend that you download the latest version of the app and give it a try. It should provide you with the desired functionality. If you still encounter any issues or are unable to find the sport mode option even after updating, please feel free to contact us at support@okai.co. Our support team will be more than happy to assist you further and resolve any concerns you may have. Thank you for your understanding and patience. Best regards, OkaiSeverely Bad Update
The recent update removed features I relied on like turning start assist on and off. Mine is stuck on now which was ok for me but my kid can’t use the scooter in that setting. There is no way to turn it off or on with the scooter itself. Also lost several other features as several others have mentioned. Probably the worst update in the history of smart phones.Show lessMatt & Anna
Developer Response
Dear Matt & Anna, Thank you for your feedback regarding the recent update of our app. We understand your concerns about the removed features, especially the ability to toggle the start assist feature. We'd like to inform you that the new version 3.0.1 has addressed this issue and reintroduced the start assist functionality. We kindly request you to try out the latest version of the app and see if it resolves the problem. If you still encounter any difficulties, please don't hesitate to contact our support team at support@okai.co. They will be more than happy to assist you further. We apologize for any inconvenience caused and appreciate your patience during this process. We strive to provide the best user experience and continuously improve our app based on user feedback. Best regards, OkaiWhat happened to the app?????
What happened to all the functionality of the app???? There is no system check!!!! What happened to being able to personalize your ride features!!!! This is a huge problem!!!!Triplerfyi
New update removed important features
I don’t recommend buying their products after the recent update it removed several important features. The ability to adjust the speed has been removed!erod707
Developer Response
Dear erod707, We appreciate your feedback regarding our app. We apologize for any inconvenience caused by the recent update. We value your opinion and have taken your concerns into consideration. We are pleased to inform you that in the latest version 3.0.1, we have introduced a new feature called "Ride Mode" that allows you to adjust the speed according to your preference. We would like to invite you to try the new version of our app and see how the new feature enhances your experience. Should you encounter any issues or have any further feedback, please do not hesitate to reach out to us at support@okai.co. We are here to assist you promptly. Thank you for your continued support, and we look forward to hearing from you soon. Best regards, OkaiTaken away most of the smart features
I originally bought the okai neon Pro with the expectation that I could cruise control and track its location. The app itself is probably the worst I’ve ever used and only allows you to customize the leds and screen on the scooter. Everytime my scooter connects to the phone, it try’s to activate and fails, but I can use it as if it was activated. Overall, the scooter is amazing and fun to ride, but the app to fully utilize it is god awful and I hope the developers update itShow lessNob1won
Irritating
I went to use my app for my scooter and it totally changed on me and it does absolutely nothing you can’t get ride history, it’s location, run diagnostics absolutely nothing this update has to be the worst! When you click on support or anything it says “coming soon to app” well if you don’t have it all ready then don’t update!!!!🤬🤬🤬Show lessAryanprincesd
Please fix.
Update took away previous functions. There is no way to change my scooter from kilometers to miles and there is no way to turn on or off cruise control.Josh_geeky
Going backwards
The version before this was great. Now with the new version, none of the functionality with my Okai Stride work. Can’t use the remote tk turn on the bike. No ride data. No ability to customize the display. It’s literally only a Bluetooth connection to the bike with no functionality. Something is not right after this app update.Show lesslleeOwo
what happened
missing features we always had.
Scooter speed/acceleration settings have been removed
missing scooter diagnostic info
missing mph/kmh adjustment
missing my 2 favorite dial options for the the screen “numbers”
why take away all the features we would use the app for.
***There is no value in this current version.
Please revert to 2.xxxx***Show lessBaxter MN
