Ohhh you better get ready for this one lies
Play anything but This app they are completely dishonest. I was expecting to get a good suprise but instead I received 50$ instant I asked for a refund because they tricked to believe it was a suprise I was getting but really I was paying for 50 gems l!! I called apple to cancel that ridiculous transaction but I was told the request would not be refunded . I am a college student single mom who needs every dollar to make more money not gems I have to pay for. So what ever suprise you may think is coming I’m here to let it be known this app has no support for the players needs. Apps like this must be removed from unexpected users so please don’t let this unacceptable behavior continue because more people will get hurt than they deserve. Creators do the right thing and refund users money if asked.. I have never spent a dime in app and 50 came right out my linked account with no option to stop it.!!!
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Response from developer
We truly appreciate your feedback and are sorry to hear about your experience. Please rest assured that we never make any unauthorized transactions and aim to keep our messaging clear for all users. If you have any concerns, our support team is here to help! You can reach them via the in-app chat or at hello@surprise.com. Thank you for reaching out, and we hope to assist you soon!
Still skeptical.
I checked my download history and downloaded this app in September 2023, here we are in August of 2024 and I still haven’t been able to “win” anything. Not sure how much money people are wasting on this app to “win” prizes, but the feed at the top of the app shows all kinds of users winning prizes. Most games that I play that allow you to “win “ prizes are much quicker to pay out. Definitely going to uninstall this one since it’s a waste of time unless you spend actual money purchasing upgrades…when it would be more cost effective on both time and money to just buy the “rewards” that I’m trying to win. I definitely don’t recommend this app for anyone that thinks you’ll actually “win “ any prizes without spending any money like I assumed would be possible. Save yourself the time and don’t bother!
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Response from developer
We appreciate your feedback. Many players win prizes daily, and we're constantly working on new features to enhance the experience. We hope you'll consider giving it another try. 😊
Update: Needing help
mickigibbons@gmail is my membership email .
Ok I checked my subscription cancel date and I did cancel it right after I opened it. You card without my permission and now I can’t even get on to play or anything it wants me to re subscribe. It’s all on my Apple phone what day and time I canceled this. Please refunds my card and if you need and of the screenshots from Apple just let me know I have them. Thank you for everything and good luck! How can I log back in to get my subscription it keeps treating me like I’m not a subscribed member. Maybe I don’t know what I’m doing but please help me. I used a different log in ID the one I’m under now on this review. I tried logging in as my Apple ID (mickigibbons) and it acts like I’m not a subscriber. Please help me, it cost too much to just ignore. Thank you so very much! Can’t wait to hear back from ya! Michelle Gibbons
Ok I checked my subscription cancel date and I did cancel it right after I opened it. You card without my permission and now I can’t even get on to play or anything it wants me to re subscribe. It’s all on my Apple phone what day and time I canceled this. Please refunds my card and if you need and of the screenshots from Apple just let me know I have them. Thank you for everything and good luck! How can I log back in to get my subscription it keeps treating me like I’m not a subscribed member. Maybe I don’t know what I’m doing but please help me. I used a different log in ID the one I’m under now on this review. I tried logging in as my Apple ID (mickigibbons) and it acts like I’m not a subscriber. Please help me, it cost too much to just ignore. Thank you so very much! Can’t wait to hear back from ya! Michelle Gibbons
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