Leave a Review Liro
Please, return money
It is said that monthly subscription is $7.99, but I was charged $37,98 !!!! Why? I don't want this subscription anymore!Yana1YanaEn
Not recommended
The app is working worse and wosre. I’m using it as a pro for a while and numbers of glich is extremely annoying.martincuts
Developer Response
Hello, Martin 👋 Olena from the Liro team is here. Thanks for your feedback though it is a shame there were problems with the app. I am sorry to hear it 😔 Our developers have stabilized Liro and smoothed it, so everything works fine and you can focus on your projects. If you could give us another chance, I’d love to help you around. Please email me at os@liroapp.com whenever you have a minute 💛Give me my money back
how can I write to your support and cancel the Pro plan. I don't like using your app, give me my money back!vilkhova
Developer Response
Hello 👋 Olena from the Liro team is here. Thanks for your feedback! I am sorry to hear it, is there something off with the app? As for the cancellation, your Liro subscription is managed through your iPhone settings: go to the Settings tab —> Apple ID —> choose Subscriptions —> pick Liro —> click Cancel. As for the refund, all the payments go through Apple directly, so I cannot access your funds, I am afraid. Please fill in the form: https://reportaproblem.apple.com/?s=6 and the Apple team will help you further. I’d love to discuss this if possible. Please email me at os@liroapp.com if you have a minute 🙏My captions changed from clear to dull
After trying every caption app, Liro was the best. I speak in a whisper due to a disability, and Liro recognized most of my words. It also had options to make my captions look beautiful.. at first. After exporting my first video, the rest came out with dull captions. I couldn't get white on black anymore, and the captions were gray and hard to read. I tried my best to contact a developer but the "contact us" button didnt work and the link to the website led nowhere, which is why I'm writing this review. If someone gets back to me before my purchase on the 26th I will continue with the purchase, and I'd give a 5 star review as well - but if not, I won't buy it. Too bad because I really liked it the first time around.Show lessErica Xenne
Developer Response
Hey Erica 👋 Olena from the Liro team is here. Thanks for your feedback though I am sorry about the clarity of the captions. I understand it influences the result, so I feel you. Usually, it happens when the HDR feature is enabled during rendering. Please, try disabling HDR by turning the toggle off before the export. This will help with the colors. I would love to chat with you and hope you will give Liro another chance. Feel free to shoot me an email at os@liroapp.com 🙏No support option + does not upload a 7 min video
I’m having a real issue trying to get a hold of somebody through the app or even try to find an email to contact customer service.
I purchased the pro option, with a monthly subscription. It is supposed to be able to upload upto 15 minutes of video.
I have not been able to upload my 7 minute video, and it’s impossible try to find someone, and even go through the iPhone app process to request a full refund. Frustrating.Show lessR.prakle
Developer Response
Greetings 👋 Olena from the Liro team is here. Thanks for the feedback! I am sorry you could not upload the video and had trouble finding our team. Liro does support videos for up to 15 minutes, and it is a shame this happened. Our developers have stabilized and improved the app, so it works smoothly now. I would love to chat with you if you are up to it. Feel free to shoot me an email at os@liroapp.com. I hope you will give us another chance 🙏Still not working
The app was great…when it was working. It’s been over two months and it’s still not working. It’s a shame because it really was great.Jrey124
Developer Response
Hello 👋 Olena from the Liro team is here. Oh, I am so sorry! Thanks for your feedback. There were issues with the app but our developers fixed everything. Liro is back in action and works as smoothly as possible. I understand the impression is ruined but I’d love to chat with you. Please email me at os@liroapp.com when you have a minute. I am sure we can find some remedy 💛Did the app go down?
What is wrong? The app has not been working for almost 2 weeks. I tried DM’ing on Instagram, nothing. Can’t get a hold of an agent on the in-app chat support. I really love this app and am still paying for it, but I will have to cancel my subscription if they don’t fix it.Paul Hassenteufel
Developer Response
Hi Paul 👋 Olena from the Liro team is here. Thanks for your feedback though I'm sorry to hear about the app not working right. I am here now! Our developers have smoothened Liro’s work, so captioning should be trouble-free now. Are you still facing similar issues? I’d love to chat with you if you are up to it, so feel free to message me at os@liroapp.com. I hope I will see you with Liro some day 🙏App down for more than a week
I am on a monthly subscription and the app isn’t working. It’s been down for more than a week!!!!Zack217z
Developer Response
Zack, hello 👋 Olena from the Liro team is here. Thanks for your feedback though I am so sorry this happened. I truly am 💔 Our developer Andrii stabilized everything, so the app is back in action. Still, could you email me at os@liroapp.com or message me in chats? I’d love to discuss this and think of what we can do to smooth the issue. Hopefully, you will give us another chance 🙏Don’t do it!!
It works half the time trust me. Plus there’s no warning or customer service to fix things. Don’t waste your money!skanxiwoeb7
Developer Response
Hello 👋 Olena from the Liro team is here. Oh, I am so sorry there were problems with the app. Thanks for sharing this! The developers smoothed its work, so it is back in action, I promise. I’d also love to chat and discuss everything if you have a minute. Could you email me at os@liroapp.com or message me inside the app? I hope you can give us another chance 🙏Don’t waste your time
This app read all the words wrongFelixisaduck
Developer Response
Hello Felix 👋 Olena from the Liro team is here. Thanks for sharing your experience. Though I am so sorry the recognition does not seem to work! Could you clarify what is the video language? It’d be awesome if we could chat and discuss everything, do you mind? Please email me at os@liroapp.com anytime. I am sure we can figure this out together 🙏
