Literally Can’t Create an Account
Response from developer
Hi Lt.Pavo, I'm sorry to hear about the trouble you've experienced during sign-up. To ensure the link works correctly, please open it on a device where the SciMatch app is already installed. Also, access the link directly through your phone's email app, not a browser. Clicking the link in the email from SciMatch should open the app and allow you to sign in automatically. If this doesn't work, remember there are alternative sign-up methods available. For further assistance, please contact us at info@scimatch.com. We're here to help and appreciate your interest in joining a community that believes in the science behind every connection. Thank you for bringing this to our attention. Happy Holidays! Yanina
Super easy to use!
Response from developer
Hi techh2388, Wow, your message just made my day! I'm thrilled to hear that you've found the app not only easy to use but also spot on with the matches and insights about you. It's always our goal to create something that feels like it's doing the hard work for you, so you can enjoy the fun part! Thanks so much for spreading the word. Your support means the world to us, and we can't wait to bring even more smiles and great matches your way. Keep enjoying and feel free to reach out anytime! Best, Yanina, CEO/Co-founder at SciMatch
Awful Matches
Also, why are so many of my matches written in Cyrillic. I’m pretty sure I don’t want to date someone I don’t even share a language with to communicate.
Response from developer
Dear kafkaf44, Thank you for your valuable feedback. We apologize for the inconvenience you've encountered in your experience with our app. We're currently investigating a broader issue where several users have encountered challenges in accurately declaring their sexual preferences within the app, leading to mixed-gender matches like the ones you've described. Your experience highlights a crucial area in our app design for us to address. As we strive to improve, it would be a great favor to us if you could provide more detailed feedback about your experience. Your insights are essential in helping us refine our app performance. Could you kindly reach out to us at info@scimatch.com with any additional comments or details about your experience? Your contribution will be highly appreciated. We take user experience very seriously and are committed to providing an innovative solution in an inclusive and accurate platform for everyone. Thank you again for bringing this to our attention. Best regards, Yanina, CEO/Co-Founder at SciMatch
No locations and a platform for catfish
Response from developer
Hey lsrsaaaaolor, Really sorry you had a bad experience. We're taking this head-on: we've ramped up our verification process so you can easily spot verified users and feel safer about who you're connecting with. On top of that, we've rolled out an advanced system designed to catch inappropriate activities and protect our community better. Thanks for your feedback—it's pushing us to do better every day. Best, Yanina
Poor filter
Most amazing catfish app out there!
Response from developer
Hi cook68w, I'm truly sorry to hear about the issues you've encountered with our app. Your feedback is invaluable, and we've taken immediate steps to address the concerns. Our technical team has enhanced the profile verification process and improved the accessibility and functionality of our reporting features. Your shout-out on these issues is a big help — it's exactly what we need to get better. Thanks a ton for that! 🙏 Best, Yanina
The best dating app ever
Response from developer
Hi Di Sh Ai, Thank you so much for your enthusiastic review! We're thrilled to hear that you're enjoying the simplicity of our app and that you're confident in recommending it to others. Your support means the world to us, and we can't wait for you to see what other exciting features we have in store. Thanks for being a part of our community, and here's to finding great connections! 🎉
Dissatisfied
Response from developer
Hi required_pseudonym, We're truly sorry to hear that things didn't go as expected with our app. It sounds like there's been a bit of a mix-up, as we definitely don't charge for setting up your preferences. It's actually the opposite – we love it when you dive in and tell us all about what you're looking for. This helps us find better matches for you, and it's all for free. It seems like some apps out there do charge for this, but that's not how we do things here. It's a bummer to hear about your trouble with getting replies. While some users may not have notifications enabled, which can delay responses, we pride ourselves on a higher response rate than many other dating apps. Ensuring meaningful connections is at the core of our mission, and we are continuously working to enhance this aspect of our service. We're growing day by day, and while it's true that some places have more users than others, we're zooming full speed ahead to get our app out there to more folks. Our data shows that our matchmaking is highly successful, and we are eager to bring these opportunities to a wider audience as quickly as possible. Thanks so much for giving us a try, and for your honest feedback. It really helps us get better. If you ever think of coming back, we’d love to have you and show you the improvements we've made. Take care and all the best, SciMatch Team ♡🪄
Better than regular apps
Response from developer
Hi Davey, Thank you for your review! I am thrilled to hear that you've had a positive experience using our app. We aim to provide quality matches and make the app user-friendly. It's wonderful that you feel like Ruby (AI assistant) understands you well. If you ever have any feedback or ideas for improvement, please don't hesitate to let us know. Happy matching! 😊 Best, Yanina
Not Accurate / No Way to Correct
Response from developer
Hi Helen Alena, I'm truly sorry to hear that you didn't find the personality statement we generated to be accurate. Our algorithm currently boasts a high accuracy rate, and we're committed to ongoing improvements to minimize any potential inaccuracies. It's important to note that once you've accepted the statement, it cannot be modified. This is in place to ensure that even individuals who might not excel at self-reflection still have the opportunity to connect with someone who complements their true personality, rather than their self-perception. You can continue using the app by liking other users (compatibility features will still operate based on AI predictions). When there's a mutual like, you can connect with your match. Additionally, you can explore unique features such as speed dating and celebrity crush to meet someone who looks like your favorite celebrity, which offer innovative ways to connect. Thank you for being a valued member of our community that believes in the science behind every connection. Warm regards, Yanina
