Terrible bikes and terrible app
Avoid if possible
Deceptive app
WARNING: there is a minimum that this company will charge. This will not show up when you select a bike or a scooter on the map, giving you a false sense for the cost. When you finally scan the bike or scooter at the location it will show in small faded writing the minimum charge. I.e if you use the bike for 10 minutes, they will still charge you the $10 minimum even if that ride was $2, and the worst part is that they take the full 10, they don’t leave $8 in your account for the next ride.
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Fine when it works 😬
Spent over an hour trying to get it connected to an electric scooter, kept timing out and was very temperamental. Could be very good if they could sort out the connectivity issues.
Cool concept!
Thanks! I enjoyed the ride and pretty cool concept you guys have. Looking forward to see them in more hotels.
121MB??
Really? This app is far too big for a cycle rental. Bikes look nice. Didn’t rent one because the app took too long to install.
Charged me €10 for travelling 0 km/h.
The advertisement at our hotel showed that you get a guided tour on your bike. So I went through all the steps, card details, went to select a guide and their app showed ‘no data’. So I stopped the ride and it charged me €10, I didn’t even get on the bike - app even showed 0 km/h travelled. Don’t use.
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Very Unhelpful App
I wish I could give this app a 0 rating. We tried renting them in Corfu and it said none of our cards worked, yet we were charged a $50 charge for each attempt. AND the $40 daily fee. The bikes never unlocked for us to use. The app had absolutely no information in it to help us and when we tried to contact the company, the only way to do so was by email which did not help us in that immediate moment when we wanted to actually use the bikes. This app is atrocious.
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Response from developer
Dear Larry, we apologise once again for the disservice experienced due to a software update that took place on Aug 25. Our team tried to be as fast as possible in fixing the issue, as we mentioned to you in the emails sent on Aug 25, and the payments were fully unlocked / refunded to you. In addition, we offered a credit on top to ride again with us. We are sorry that our service did not meet your expectations. Best regards, Unicorn Mobility
