Baristas Need More Training
I really do like your coffee shop and the beverages you offer, but this isn’t the first time you have sent emails to customers and the baristas have no idea what the promos are. You recently updated your app, that’s great, but your baristas are completely unfamiliar with it and can’t assist customers. Finally, if there’s a holiday and/or promotion going on, you have to have more than one barista scheduled. It’s unfair for one person to have to handle the volume of customers and drinks. Sharing these issues with respect in the hope that things will improve.
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