Great pizza. Not great customer service
I’ve been a customer for about 3 years ordering either 2 larges or a sheet every Thursday. Obtaining rewards on my account has been spotty. 2 weeks ago, I ordered online (not my usual way to order) because there was an online special. Not only did I not receive my rewards for the $40 in pizza, I called the restaurant. They weren’t able to help, but gave me an email for customer service. I sent the email right away and am still waiting for a response from 2 weeks ago.
Today I called my order in at 3:30 for a 6:50 pick up time. When I got there, they not only forgot to put my order in, the employee made up a lame excuse that they had a big order for a 7:00 pick up. She failed to remember that my order was to be picked up before that. After waiting 25 minutes, my order was finally ready. She did give me a discount to compensate me for the inconvenience, which I appreciated.
Today I called my order in at 3:30 for a 6:50 pick up time. When I got there, they not only forgot to put my order in, the employee made up a lame excuse that they had a big order for a 7:00 pick up. She failed to remember that my order was to be picked up before that. After waiting 25 minutes, my order was finally ready. She did give me a discount to compensate me for the inconvenience, which I appreciated.
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