Leave a Review Device Help
Needs debugged and upgraded
Battery percentage was wrong. Kept telling me I needed a system upgrade when I’ve got the latest version. I deleted the app.Macoz77
Internet issues
Problem solved, agent was very knowledgeable,pleasant and quickly doneBbbbbb bbbbb.
AT&T device
This app works very fine. Seems to do what size 4 stars. I can recommend this one….lonewolfbb
There are times where this app doesn’t help you at all
I can’t count on the many times I’ve had to use this app, in fact it not even an app. You select through different options that best describe the problems that you are facing with your phone and it has you follow a tutorial,sometimes when completed does absolutely nothing. Sometimes the tutorial stops and you have to start all over, taking you to AT&T’s actual website prompting you to sign in ,and then it’s ( We’ve hit a snag, try again later) which is so frustrating, how's an app like this supposed to help? I had to call AT&T because I couldn’t send text messages or receive them and even they couldn’t help me but after 2 minutes after getting off the phone with them everything was fine they probably didn’t want to admit that was an outage or something that had to be fixed on their end.
I wish they would revamp the appShow lessStevers 80
Very useful tool
Excellent resource for my dad to help with the tutorials.Leroy Jenkins56
In proper cellular data usage
When I get on the app it continues to always tell me for cellular network connection there will be a dash meaning it’s not saying I’m connected but also not saying I’m not connected. Please fix this soon hopefully it doesn’t involve the esim being unsupported.Hoss7721!
No IPHONE 12 for $1.00
Very sad and disappointing. I was trying to order the IPhone 12 for the $1.00 each month but tried several times and couldn’t get it to go through. I’ve got a iPhone 8 and was really to upgrade to this “12”. But nnluck. Can you help in anyway??? I canenpay no 17$ or $18 and xtra for bone!!!!
Sarah Hodges
Longtime Loyal customer
Never have had another wireless company but AT&T since 1998Show lessKknarc
Useless
No better than their equally unhelpful website. Worse in fact, because it just forwards you there, so one may as well just start there.joayton87
No good!
The only feature I could access was the device checkup. The rest of the functions took me to a blank page. I will delete this app. The only thing worse than this app would be calling AT&T User Support!j4267dfnj34sdaZ
Glad I downloaded
Was struggling using features on my phone. A store rep told me this app might help and it did. Thanks!ATTuser12
