Love this app!
Love this app!
Fantastic App
The customer service team are amazing! Nothing is too hard for them.
School24 App and Service
Not great
Sarah W
Please update basic functions!!
Response from developer
Hi Channy1981, Our deepest apologies for the delay in getting back to you. We greatly appreciate the time you’ve taken out of our day to share your feedback with us and leave us a review. At School24 we welcome all sorts of feedback, especially when it identifies areas which we can improve upon. It’s our goal to make the ordering experience as quick, simple and easy as possible for parents, enabling you to get in, place your order, and get out, in as timely a manner as possible. We’ve addressed each of the areas of concern which you have discussed (below): 1. Login ‘Remember me’ - Since you posted this review, you’ll be pleased to know that the “Remember me” function has now been resolved. The App will not auto-log you out if ‘Remember me’ is ticked. If however, for any particular reason you voluntarily log out of the app (though there is no need to), you will still need to enter your login details at the login page to log back in. If for any reason you continue to experience troubles, please get in touch with us at School24 Support on 02 7251 6939 or info@school24.net.au. 2. Remember Card details – This function will be resolved over the current school holidays and rolled out for the start of Term 4. Our payment gateway Stripe is the facilitator of storing Card Details. Stripe had updated their API’s which had affected the integration for which the ‘Remember Card’ details function relies on. The update of our payment gateway Stripe is something which had to be performed outside of school term, so we did not affect the regular ordering for parents and schools. Channy1981, would you please kindly help us with your email address, and we will be sure to personally reach out to you to notify you once the “Remember Card Details’ function has been resolved and rolled out? Moving forward, for any further troubles with the School24 app, please feel more than welcome to notify us via School24 support on 02 7251 6939 or info@school24.net.au and we will ensure that we look into them immediately and keep you updated regarding their resolution. Warmest regards, School24 Support
Absolutely terrible to use
Last but not least the ordering is so tedious. Just ordered and had to keep starting a new order when trying to add something else ? It did not give me the option to go back to menu and continue the order. Meh!!!
Response from developer
Hi leeghpy, Our deepest apologies for the delay in getting back to you. We greatly appreciate the time you’ve taken out of our day to share your feedback with us and leave us a review. At School24 we welcome all sorts of feedback, especially when it identifies areas which we can improve upon. It’s our goal to make the ordering experience as quick, simple and easy as possible for parents, enabling you to get in, place your order, and get out, in as timely a manner as possible. We are extremely disappointed to know that we have let you down and your experiences with the School24 app have not been positive. We’ve addressed each of the areas of concern which you have discussed (below): 1. Login ‘Remember me’ - Since you posted this review, you’ll be pleased to know that the “Remember me” function has now been resolved. The App will not auto-log you out if ‘Remember me’ is ticked. If however, for any particular reason you voluntarily log out of the app (though there is no need to), you will still need to enter your login details at the login page to log back in. If for any reason you continue to experience troubles, please get in touch with us at School24 Support on 02 7251 6939 or info@school24.net.au. 2. Remember Card details – This function will be resolved over the current school holidays and rolled out for the start of Term 4. Our payment gateway Stripe is the facilitator of storing Card Details. Stripe had updated their API’s which had affected the integration for which the ‘Remember Card’ details function relies on. The update of our payment gateway Stripe is something which had to be performed outside of school term so we did not affect the regular ordering for parents and schools. 3. Top-up incurring extra charges – We’re pleased to let you know that we do actually have a top-up option which is totally fee free, which you might find helpful. That top-up option is the EFT (Electronic Funds Transfer) top-up option. Simply send us an email at School24 support on info@school24.net.au and we will issue all the instructions on how to perform this top-up option. Further School24 does not charge any fees at all on top-ups. We use a payment gateway called ‘Stripe’ to process all card transactions and they have an automatic surcharge for which we don’t have control. If you were to top-up with a card, this is why the surcharge is applied. However, that’s why we have the EFT top-up method available for parents to utilise to enjoy fee free top-ups. 4. Ordering so tedious – When ordering it certainly isn’t necessary to keep starting a new order each time when trying to add something else. Within School24 you can order for multiple meal breaks (if your school serves for both meal breaks) and for all of your students in one go. To order for multiple students, it’s as simple as ticking the box next to the student’s name for the product you’d like, then pressing ‘Add to cart’. If you wish to add the same product for multiple students, you can tick both/all of the tick boxes for each of the students you have there. In terms of going back to the menu to continue your order; when at the final order confirmation page, it’s as easy as pressing the ‘three-lined menu icon’ in the top left-hand corner of the screen when you’re on the ‘Order Confirmation’ page/at the checkout, and this will make the menu appear. You can then simply just press the category you would like to view and continue ordering any products you like. We’d love to get in touch with you to discuss this point further. We would also be more than happy to provide you a live mini-training demonstration via zoom to ensure you’re equipped with all the knowledge required to meet your requests, and to place orders in as timely a manner as possible resulting in a positive ordering experience. In the interim, we have created a short video for you which you may find useful, viewable via the link below: https://drive.google.com/file/d/1Z8XSh2ykK-veGYQjVUg4yLCA9oJ6R8fN/view?usp=sharing What’s your best email address or contact number for us to reach out to you to discuss further? Moving forward, for any further troubles with the School24 app, please feel more than welcome to notify us via School24 support on 02 7251 6939 or info@school24.net.au and we will ensure that we look into them immediately and keep you updated regarding their resolution. Warmest regards, School24 Support
Frustrating
Response from developer
Hi doneBurger, Our deepest apologies for the delay in getting back to you. We greatly appreciate the time you’ve taken out of our day to share your feedback with us and leave us a review. At School24 we welcome all sorts of feedback, especially when it identifies areas which we can improve upon. It’s our goal to make the ordering experience as quick, simple and easy as possible for parents, enabling you to get in, place your order, and get out, in as timely a manner as possible. We are immensely disappointed to hear that your experiences with the School24 app have not been positive. We strive to make the ordering process as pleasant and streamlined for parents as possible and we deeply apologise for letting you down. We’ve addressed the areas of concern which you have discussed (below): Login ‘Remember me’ - Since you posted this review, you’ll be pleased to know that the “Remember me” function has now been resolved. The App will not auto-log you out if ‘Remember me’ is ticked. If however, for any particular reason you voluntarily log out of the app (though there is no need to), you will still need to enter your login details at the login page to log back in. If for any reason you continue to experience troubles, please get in touch with us at School24 Support on 02 7251 6939 or info@school24.net.au. Moving forward, for any further troubles with the School24 app, please feel more than welcome to notify us via School24 support on 02 7251 6939 or info@school24.net.au and we will ensure that we look into them immediately and keep you updated regarding their resolution. Warmest regards, School24 Support
Awful
Response from developer
Hi SolarK808, Our deepest apologies for the delay in getting back to you. We greatly appreciate the time you’ve taken out of our day to share your feedback with us and leave us a review. At School24 we welcome all sorts of feedback, especially when it identifies areas which we can improve upon. It’s our goal to make the ordering experience as quick, simple and easy as possible for parents, enabling you to get in, place your order, and get out, in as timely a manner as possible. The reason for the School Registration ID is for security purposes. Many schools have requested over the years some form of security to ensure that ‘their parents only’ can be associated with ordering for their school. This is why the School ID has been employed. Is this the only trouble you have experienced which has caused you leave a one-star review and provide the feedback that our app is ‘Awful’. If it’s not, we’d love to understand your other areas of concern so we may address each one of them, in order to improve the overall experience of our app for yourself and for the many other parents that use School24 daily. What is your best email address or contact number for us to reach out to you to discuss further? Moving forward, for any further troubles with the School24 app, please feel more than welcome to notify us via School24 support on 02 7251 6939 or info@school24.net.au and we will ensure that we look into them immediately and keep you updated regarding their resolution. Warmest regards, School24 Support
