Santander Portugal User Reviews

Banco Santander Totta S.A.

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English app version not working for weeks now no fix insight

I reported a fault with the app & having waited weeks a fix is not in sight, Apple products using their app does not allow money transfers other the multibanco, so I cannot pay the smallest invoice outside of this platform, give donations or presents etc. ABSOLUTELY USELESS!!!!!!!
Update, still exactly the same I’m unable to make transfers locally or abroad, & the branch want to charge me to do it if it’s outside Santander, so I’ve opened a Millenium account.

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marcustheboss1

2 months ago

Response from developer

We understand your discomfort and are sorry for the inconvenience. What you describe is not the normal behavior of the app. To help us, please send us an email to netbancoparticulares@santander.pt or call us at SuperLinha, anytime: +351 217 807 364. Thank you.

English app version not working for weeks now no fix insight

marcustheboss1

2 months ago

Response from developer

Bugs

A app e muito boa entretanto tenho notado desde a última atualização que sempre que eu retorno para a app eia me mostra a ultima página visualizada anteriormente por cerca de um ou dois segundos e fecha aparecendo a mensagem de seção expirado e que se faça o novo login.
Não creio que isto seja comum
Warlen Ferreira

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warlenportugal

5 months ago

Response from developer

Lamentamos o incómodo. Apague a app e volte a instalar. Se o problema se mantiver, por favor, envie-nos um e-mail para netbancoparticulares@santander.pt ou ligue-nos para a SuperLinha, a qualquer hora: +351 217 807 364. Obrigado.

Water

Since the upgrade can not access water payment number keeps disappearing

Heatlinegas

7 months ago

Response from developer

Hello! Please update the app to the lastest version (2.4.60). We've solved that issue. Thanks

Down load no

This app will not download. It offers to down load a compatible app but only goes back to the beginning Useless

santander136

8 months ago

Response from developer

We understand your discomfort and are sorry for the inconvenience. The app download is managed by AppleStore. Check if you have iOS 13 or later, available space on your phone, restart and try again. Send us an email to netbancoparticulares@santander.pt or call us at SuperLinha, anytime: +351 217 807 364, if you need help. Thanks.

App broken since last update.

I’ve been unable to login to the app since the last update. It just crashes when I login with my user name and password. I can login to the website with no issues! Please fix!!

CookJMatt

8 months ago

Response from developer

Olá. O erro que nos indica já está corrigido. Obrigado por ter reportado.

Good

Good app

MPA vn

9 months ago

Response from developer

Ficamos satisfeitos por saber que está contente com a app. Estamos a melhorá-la em cada atualização. Obrigado!

Santander Portugal needs major overhaul

The settings available on this app are very basic—a design showing its age of 4+ years. All other apps have been modernized to include notifications, contacts, etc.

More importantly, two factor authentication using SMS is not reliable outside Portugal. Other banking apps use QR codes and auto-generated security codes that are extremely reliable. One example is the Santander do Brasil app. No need to go any further, just copy their app!

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gatao13

10 months ago

Response from developer

We appreciate your comment, we will take this suggestion into our improvements. Thanks.

Mr John

The app is NOT very good in English. Only half of it is in English. You try to do some transactions and it comes up with a Portugese window . By the time you have tried to translate the app goes off on time. If it’s an English App it should be in English . I tried to buy something on my credit card !!! It was trying to say it needed bank authorisation . Tried to get into app. Usless trying to sort out.

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Zxtypy

10 months ago

Response from developer

We appreciate your comment, we will take this suggestion into our improvements. Thanks.

App

Would be helpful if we could also have the option to read in English

William Robert Burton

a year ago

Response from developer

Good morning, It is possible to change the app language in the personal area / Settings. Please go to Menu / Área Pessoal / Configurações / Seleção de idioma and change it to English. If you need help, send us an email to appsantander@santander.pt or call us on SuperLinha: +351 217 807 364, available 24 hours a day. Thanks