Leave a Review The Big Exchange
Can’t login
I’ve downloaded this app but never managed to actually login and use it. My details are correct, it just keeps saying that they are incorrect. No issues with logging into the desktop siteJohnny-Park
Really confusing poorly designed app
I can’t track my investment with the Big Exchange via this as it keeps saying my connection is ‘out of sync’ and I need a premium subscription to reload it, which doesn’t seem to exist?! Have tried deleting and re-adding my ISA but the same thing keeps happening, Seriously considering transferring my ISA elsewhere if this isn’t sorted soonShow lessSophiebow
Developer Response
Thank you for your comment and we apologise for the problem you've had! There is no premium subscription on our app as everything is free for all to use. There was a small issue with your account labelling which has now been fixed - you will now be able to re-sync your accounts. If you ever have any issues, we have people on hand at the end of enquiries@bigexchange.com who will help you resolve them. All the best, The Big Exchange.Really odd
I like The Big Exchange investment platform, but this is just odd. It’s basically a lightly-reskinned version of an app called Moneyhub, and has very little to do with the investment accounts.
Honestly this worries me about the direction they’re moving in. From experience with Moneyhub, I wouldn’t trust it to manage my accounts as it’s been buggy in the past.Show lessSawyer Latte
Developer Response
Thanks for the feedback and we are glad you are able to share your thoughts with us. We are sorry you have had a negative experience and we are working on building the investment service into the app to make it better. We have partnered with Moneyhub and have plans to take the app further in the direction that is best for our customers and for achieving for the mission of The Big Exchange. If you have any other feedback, please email enquiries@bigexchange.comVery clunky, slow and illogical
Moreover,
At the latest refresh all my accounts had disappeared.
Can really not recommend.DH Capel
Developer Response
We are really sorry about this. Open Banking regulations mean that you need to provide us with the right to access your bank account or other account data every 90 days. As such you will need to re-authenticate your connections within the app every 90 days. Please email us as enquiries@bigexchange.com and we can give you a hand with it.
