I am extremely disappointed with this company. First of all, their communication is highly inefficient, their contact team often taking several days to respond! They required me to verify my address, which my previous insurance company never did. My car needs to be temporarily parked at a location for one month, but it’s not my residence. They couldn’t be flexible about this, so I had to cancel the insurance, causing me a lot of trouble. Many people don’t necessarily store their car at their residence, and requiring address verification is a ridiculous setting. At least some companies don’t have such a silly requirement!
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Response from developer
Hi NOCMISM, we are sorry to hear you have had a negative experience with our document process and that you have cancelled your policy. Please see more about why we ask for proof of address on our FAQ: https://www.marshmallow.com/article/how-do-i-prove-my-uk-address If you would like to discuss your queries further, please feel free to reach out to our Live Chat team. Best wishes, The Marshmallow Team.