The Worst!
They are one of the cheapest I saw, so I register with them. Upon signing up, they didn’t ask for any NCD documents. Or tell something about failure to provide these documents will result to a higher premium. Once I’m in, they waited 5days to ask for the document. And when I told them I don’t have them, they add £1,211 on my overall premium. That’s crazy! So I cancelled! And they took £75 from me. 30£ cancellation fee and the days I was covered! When in fact they waited for 5 days to notify me with the needed documents. try looking at their facebook ad, they can filter the negative comments but they can’t hide the angry reactions!
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Response from developer
Hi Joma@&£, thank you for your feedback! We're so sorry to hear about the recent increase in your policy’s cost. Unfortunately, if you're unable to prove the NCD you signed up with, we might have to remove your discount. Please note that we always let you know in advance before we process any payments or premium changes. I apologise for any inconvenience caused by this. If you would like to discuss your query further, please feel free to contact our Live Chat team, we'd be happy to help. Best wishes, The Marshmallow Team
