Dont rush and select the right policy
Great customer service, nice app and good policy pricing. Pray to god you never need to file a claim. I filed a claim, and was labeled “not at fault” it was apparently marked as “act of nature” that I had hit a dead deer left on the middle of the highway from someone previous who didn’t report it at 3am. Let me make this very clear, I followed the process by the rules all the way through, it took 3 months to get the adjuster to made a decision, they never came out and were extremely rude and hard to contact as they send you to voicemail and promise to reach out but never do. Sylvia, Brian DiLiberto was the adjusters. I switched bc Brian was very rude, I had to get a supervior involved. This whole issue was a massive headache and they never came to take pictures or inspect and only returned my calls after I waited days on end and got a supervisor involved. The outcome, because they wouldn’t come themselves, I had to send pictures and they closed the claim saying the damages weren’t covered. Super shady, wouldn’t let me take it to get an inspection to send an actual report of damages to them. Nope, just some pictures and that was enough for them to close out the claim. I paid all the costs out of pocket. Horrible customer service and horrible adjustments. I should have gotten a lawyer and sued.
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Response from developer
We apologize the issues you've experienced! Could you please send an email to mobileappsupport@thegeneral.com with your contact information so that we can look into this for you?
