Leave a Review The General Auto Insurance App
Do not buy under any circumstance
Purchased full coverage for my truck. Paid 7000$ a year for this policy. My truck was hit by a drunk driver. The general totaled out my truck for 16k worth of damage. I paid 60,000$ for my truck (2023 tacoma) November of 2023. Come present day (july 2024) the general says my truck is worth 42,000$. 18,000$ loss? After 8 months? Yea right. And they do not work with your should you want to keep your vehicle. They simply do not comply and make it impossible for you to get the help you deserve. Especially after spending 7000$ a year on insurance. The general took 25,000$ worth of my money through this ordeal. And then they would be making more off of my truck should i go to accept their offer (never in my life). Real life scam artists backed by the law. Do not insure through the general if you value your money or vehicle.Show lessRater-Ade
Developer Response
I’m truly sorry to hear about your experience. We strive to provide excellent customer service, and it sounds like we fell short in your case. We would like to investigate this further and see how we can assist you. Could you please send your name, and the phone number listed on your policy to tgicssocialmedia@thegeneral.com? We appreciate your feedback and hope to address your concerns promptly. Thank you.Could use an adjustment.
I’ve not had a bad experience with the app or company it’s self, my 4 stars is simply because I like to sometimes pay bills a day or to earlier , (my bills usually fall in between my pay days) I like to pay important things to get them out of the way , I’ve tried to pay it 2 days early and I get a warning that if I pay early a auto pay will still be taken out. the fact that this app doesn’t allow us to pay a day or two early is a little annoying. And what makes it worse is the payment date literally says (due before the 24th) 🤦♀️ ….Show less✨ Glitter ✨
Developer Response
Thank you for your feedback! We’re glad to hear that you’ve had a positive experience with our app and company overall. We understand your frustration with the inability to pay bills a day or two early without triggering an auto-pay. This is definitely something we can look into improving. Your suggestion is valuable, and we’ll work on making our payment system more flexible to accommodate early payments. Thank you for bringing this to our attention!Cancelled insurance despite payment made & they deny receiving payment
I made a payment in time to prevent policy cancelled using the "Express Service" option in this app. I took a screenshot (as I always do) for my records to prove payment made. The money came out of my account and that payment to The General was completed as shown in my account. The General cancels my insurance for non-payment and deny payment was made to substantiate enforcing cancellation stating they never received payment (I have transcript of customer support chat as proof) and denied the proof from my bank and the screenshot of the payment completed/successful/received so I ended up having to make a second payment because they declined investigating their app's malfunctioning "Express Service" option and gaslit me that I just didn't make the payment even though I uploaded proof to customer service person.
I even disputed the completed payment since The General cancelled my insurance for no -payment, then my dispute was denied because my bank reported that The General responded that they didn't cancelled my insurance and had indeed provided the insurance coverage for the payment I was disputing.Show lessPAJ-S
Developer Response
Please send an email with your contact information to tgicssocialmedia@thegeneral.com so that we can research this issue further.