The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!
• Quickly obtain a quote* for a new auto insurance policy with The General®.
• Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!
• Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.
• Start and submit a new claim, or even follow the status of an existing claim.
• Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!
• Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).
We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral.com. We want to ensure a 5-star app experience!
*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.
End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/
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Summary of user reviews
Positive highlights
💰
This app hasAffordable rates
🚀
This app hasConvenient app and website
📱
This app hasEasy to make payments
🤝
This app hasFriendly and helpful customer service
🔓
This app hasFlexible payment options
🏆
This app hasPositive experiences for some users
Negative highlights
🚫
This app hasUnreliable app and website functionality
🤯
This app hasConfusing and threatening payment reminders
🔍
This app hasLack of transparency around policy details
🤬
This app hasPoor claims handling and customer support
💰
This app hasUnexpected rate increases and hidden fees
🚫
This app hasDifficulty making changes to policies
What's New in The General Auto Insurance App
4.2.1
December 13, 2024
Finishing the year strong! Enjoy improved performance, new features, and a smoother app experience. More to come next year!
We only had the policy for one month. They canceled it before we could even open the letter saying there are two people we never met that we need to claim on our policy or it will be canceled. So the cancel saying they never took the next payment out for the next month. They did so I called and asked for a refund. Two weeks a month later I get a letter in the mail that even after the refund owe them 27 dollars, so I try to call and pay it through call but the people who answer each time out quiet for two minutes in between asking questions. Then I check out the app to see if i owe anything and lo and behold it says nothing about owning them money but confirms I have a canceled policy. There’s no option to payed this is called debt I have from them that I got in the mail so I really don’t know what to do with that.
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Response from developer
We apologize the issues you've experienced! Could you please send an email to mobileappsupport@thegeneral.com with your contact information so that we can look into this for you?
