Life is full of lane changes. Some expected. Some not as much. No problem, because the GEICO Mobile app is here to lend a hand if you ever need a quote, policy update, tow, or you just need to change your address. Now, when life changes lanes we’ll be right there because we’re always headed in your direction.
Not to toot our own horn but we’re the #1 Insurance Mobile App. Find out why below.
FEATURES
DIGITAL ID CARDS
The days of rummaging through your wallet, past expired gym memberships and old receipts to find your insurance ID cards are over. Now they’re always easy to access right on your phone. Access them from the app or add them to your Apple Wallet.
BILLING - MAKE A PAYMENT
Now you don’t have to slow your roll to pay or manage your bill. The GEICO Mobile app makes paying on the go easy with numerous payment method options such as Apple Pay as well as flexible payment amounts that fit your needs.
ROADSIDE ASSISTANCE
No one likes being stranded in the middle of nowhere – or even in the middle of somewhere. The GEICO Mobile app lets you tap for a tow anyplace, anytime.
SUBMIT AND MANAGE YOUR CLAIM
Let’s be real - claims aren’t fun. A fender bender, crash or broken windshield can all be nerve-racking. That's why GEICO Mobile makes it easy to file and manage a claim.
YOUR VIRTUAL ASSISTANT
Ever wish you had a teeny tiny person in your pocket that you could ask questions about your policy, billing or more? Us too. So just ask GEICO’s Virtual Assistant.
VEHICLE CARE
Vehicles need tender loving care too. That’s why we make it so easy to get your car serviced, find out about recall alerts, and even get maintenance reminders. It’s like a hug for your car.
NOTICE TO CALIFORNIA RESIDENTS: See our CA Notice of Collection: https://media.geico.com/legal/privacy_policy.htm#california_residents_collection
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Summary of user reviews
Positive highlights
🤝
This app hasExcellent customer service and empathy
💰
This app hasCompetitive and affordable rates
🔍
This app hasThorough claims processing and resolution
📱
This app hasUser-friendly mobile app with useful features
🌟
This app hasReliable and trustworthy insurance provider
Negative highlights
🚨
This app hasUnfair use of driving data from the app to increase premiums
🤯
This app hasConfusing and inconsistent billing practices
🕰️
This app hasLong wait times and poor responsiveness for roadside assistance
🤖
This app hasClunky and buggy mobile app experience
🤔
This app hasLack of transparency and flexibility in the claims process
What's New in GEICO Mobile
5.80
December 5, 2024
Oh don't mind us. We're just coding around, working hard to make the app better for you. We made some minor customer experience improvements this release.
It used to be pretty accurate when it came to monitoring trips. But even now I never touch or use my phone when driving. I keep it plugged in for car play and tucked away it will constantly say I was using it. Even though GEICO admits they can’t really know when you do or don’t use your phone. I’ve even done test runs where I am super light on my brakes and at times will still call it a hard brake. For years my score was a 99 with no phone use ever and braking. They changed something that it is constantly saying there was phone use. Even though the phone is locked and sitting away secured. And even after adjusting for trips where I was the passenger the overall score drops and stays that way. I can’t tell if this change was intentional but it’s frustrating being how absolutely careful I am with driving. And the fact that I NEVER use my phone when I do drive. If GEICO can’t truly know if you’ve used your phone or not then the app has no business determining if phone use is a factor. Whatever changes they made need to be fixed because this is ridiculous. No matter how careful I am and regardless if my phone is in my pocket, or mounted away and locked the app will still try to claim at times I used it.