Safe drive is utter garbage.
It used to be pretty accurate when it came to monitoring trips. But even now I never touch or use my phone when driving. I keep it plugged in for car play and tucked away it will constantly say I was using it. Even though GEICO admits they can’t really know when you do or don’t use your phone. I’ve even done test runs where I am super light on my brakes and at times will still call it a hard brake. For years my score was a 99 with no phone use ever and braking. They changed something that it is constantly saying there was phone use. Even though the phone is locked and sitting away secured. And even after adjusting for trips where I was the passenger the overall score drops and stays that way. I can’t tell if this change was intentional but it’s frustrating being how absolutely careful I am with driving. And the fact that I NEVER use my phone when I do drive. If GEICO can’t truly know if you’ve used your phone or not then the app has no business determining if phone use is a factor. Whatever changes they made need to be fixed because this is ridiculous. No matter how careful I am and regardless if my phone is in my pocket, or mounted away and locked the app will still try to claim at times I used it.
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DriveEasy is wildly Inaccurate.
First off, the app won’t load nor stay connected. I keep getting notifications to connect my mobile account, then after connecting, I start getting those notifications again days later. I should not be blamed for not being connected if it won’t stick. Even if I did stay connected, DriveEasy is wildly inaccurate. For instance, I was using handsfree calling until the caller hung up and I did not touch my phone again until I reached my destination. DriveEasy showed that from the time they hung up, it was counted as phone handling simply because my phone was still open after the call ended. If I had to reach over to turn my screen off after the call ended, THAT would have been call handling. They should be able to distinguish whether the phone is actually being used or simply open without being touched. It also needs to be able to distinguish whether I’m in my car or public transport because I have also been dinged for bus drivers’ driving on some occasions. I have now received an email saying I have not been connected for several days, but when I tried to open the app, it will not even load (it’s been 28 minutes and it’s still on the load screen). I will likely be changing because this is too frustrating to deal with.
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HORRIBLE- GEICO!!
I’ve been with GEICO for 8 yrs. — I have a perfect driving record (NO ACCIDENTS-NO TICKETS!!) I live in a small rural community - my stores are 3 miles or less to drive to - & my car sits sometimes for a week or so not driven…BUT GEICO Auto has gone up 312% in the past three years!!!! I’m retired & get every excuse in the book -that parts for cars are now more expensive in case I have an accident!!!! … So I’m paying for ALL the drivers that are “lousy drivers auto parts”. … OR live in Florida & get away with “NO Insure!!”
THERE needs to be a law that if you don’t have legit valid drivers license here in Florida- you should not be able to buy a vehicle!! & how are they getting a tag from these dealership without proof of full coverage!! ? At least six months of coverage…
GEICO does not have a loyalty to their long time consumer…. !!!! If you’re looking for a company that will take and bleed you -Well look no further - GEICO will justify their theft of robbing you as a loyal customer… and someone who has 40 years of excellent driving record…. Speaks from experience…. Don’t come aboard this company… there are conglomerate thief…
THERE needs to be a law that if you don’t have legit valid drivers license here in Florida- you should not be able to buy a vehicle!! & how are they getting a tag from these dealership without proof of full coverage!! ? At least six months of coverage…
GEICO does not have a loyalty to their long time consumer…. !!!! If you’re looking for a company that will take and bleed you -Well look no further - GEICO will justify their theft of robbing you as a loyal customer… and someone who has 40 years of excellent driving record…. Speaks from experience…. Don’t come aboard this company… there are conglomerate thief…
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Not reliable and garbage telematics
Update: they did it, they somehow made it worse. Multiple trips it says I handled my phone as the driver. Often I’m not driving and when I drive only thing is shortcuts starts maps and music when I first start the car before I leave…. This app is a scam to raise your rates.
Original review: One star for actually loading my documents, but the entire user interface is a weird load screen after load screen that will often fail. Also the telematics is garbage. On a Prius using only regen breaking at a red light you get dinged as “hard stop”. That slow enough people cut in front of you it leaves enough space as you slow down. Also the app never stays signed in or working so it’s always bugging me that others on my policy aren’t using it. Well duh, who in their right mind wants to constantly load their insurance app before they drive to make sure their telematics is in. Worst part is if you car pool. You have to go through every trip and change to passenger, and half the time it thinks you’re playing with the phone while driving. Geoco says it doesn’t count these trips against you but my score went down after not driving for over a week, only as passenger.
Edit: it rates my driving as bad when I ride rollercoasters where there are no roads, and can’t set it to other as the app is broken. Absolutely worst app and company.
Original review: One star for actually loading my documents, but the entire user interface is a weird load screen after load screen that will often fail. Also the telematics is garbage. On a Prius using only regen breaking at a red light you get dinged as “hard stop”. That slow enough people cut in front of you it leaves enough space as you slow down. Also the app never stays signed in or working so it’s always bugging me that others on my policy aren’t using it. Well duh, who in their right mind wants to constantly load their insurance app before they drive to make sure their telematics is in. Worst part is if you car pool. You have to go through every trip and change to passenger, and half the time it thinks you’re playing with the phone while driving. Geoco says it doesn’t count these trips against you but my score went down after not driving for over a week, only as passenger.
Edit: it rates my driving as bad when I ride rollercoasters where there are no roads, and can’t set it to other as the app is broken. Absolutely worst app and company.
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Not customer focused.
Over charged us, caused an overdraft charge, argued about paying us back both the double charge and overdraft after ensuring it would be returned. Gave me and my partner conflicting information multiple times. Had SOMEONE ELSE’S card information linked to our account two separate times. Had “no answers” for that. Over nighted us one check for the double charge after 10 days of disputing then a refund on the over draft in a check that would take 7-10 business days to receive almost 14 days after original dispute. Meaning we would pay our next bill before receiving the full refund on the money they had no problem taking from us and argued over. Poor customer service. Spoken to like we’re unintelligent children.
It’s been sometime now since this incident and they still apply cards to our account that aren’t ares and are people whom we have no relationship with and have no access to our account. Lock us out of using new cards due to “to many attempts at adding the new card”… what? The app doesn’t work well and is constantly re-adding existing vehicles and information that has been there for some time. Deeply concerning ethics via the app and customer service. I would be weary of using this company if you have more than one vehicle or share your account with a spouse or family member.
It’s been sometime now since this incident and they still apply cards to our account that aren’t ares and are people whom we have no relationship with and have no access to our account. Lock us out of using new cards due to “to many attempts at adding the new card”… what? The app doesn’t work well and is constantly re-adding existing vehicles and information that has been there for some time. Deeply concerning ethics via the app and customer service. I would be weary of using this company if you have more than one vehicle or share your account with a spouse or family member.
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Horrible insurance company
FIND ANOTHER INSURANCE COMPANY!!! I’ve been with this insurance non provider for three years full coverage never missed a payment on time and consistent. When I first contact Geico for a policy I was told you pay slightly more (50 dollars more than more than All State or other companies) for “good fast service and easy app to use”… WRONG. First off the app is slow and glitchy. I was hit and run a few days ago , took them 3 days to even contact me, couldn’t send the photo or even work with them, just for them to say that the claim is my fault driving my car. I called Geico to have extremely rude customer server the entire time, I spend 3 hours on the phone with 0 questions answered. This COMPANY DOES NOT CARE FOR YOU, no one cares at all at Geico, out of 3 service/ claims people I talked, all of them just wanted to end the call, while I was asking a question to the one server person, they talked to some one around them ignoring our phone call, saying “let me end this dumb call and let’s go to lunch should only take 2 minutes” after that they said they’d transfer me to there manager, then they just hung up. Just zero care for there policy holders. Don’t even download this app FIND ANOTHER INSURANCE COMPANY!!!!!!!! It’s too bad this company buys there review to have 4.8 star rating here, don’t be fooled, it too bad I couldn’t leave 0 star rating.
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Not reliable and garbage telematics
Update: they did it, they somehow made it worse. Multiple trips it says I handled my phone as the driver. Often I’m not driving and when I drive only thing is shortcuts starts maps and music when I first start the car before I leave…. This app is a scam to raise your rates.
Original review: One star for actually loading my documents, but the entire user interface is a weird load screen after load screen that will often fail. Also the telematics is garbage. On a Prius using only regen breaking at a red light you get dinged as “hard stop”. That slow enough people cut in front of you it leaves enough space as you slow down. Also the app never stays signed in or working so it’s always bugging me that others on my policy aren’t using it. Well duh, who in their right mind wants to constantly load their insurance app before they drive to make sure their telematics is in. Worst part is if you car pool. You have to go through every trip and change to passenger, and half the time it thinks you’re playing with the phone while driving. Geoco says it doesn’t count these trips against you but my score went down after not driving for over a week, only as passenger. Edit: it rates my driving as bad when I ride rollercoasters where there are no roads, and can’t set it to other as the app is broken. Absolutely worst app and company.
Original review: One star for actually loading my documents, but the entire user interface is a weird load screen after load screen that will often fail. Also the telematics is garbage. On a Prius using only regen breaking at a red light you get dinged as “hard stop”. That slow enough people cut in front of you it leaves enough space as you slow down. Also the app never stays signed in or working so it’s always bugging me that others on my policy aren’t using it. Well duh, who in their right mind wants to constantly load their insurance app before they drive to make sure their telematics is in. Worst part is if you car pool. You have to go through every trip and change to passenger, and half the time it thinks you’re playing with the phone while driving. Geoco says it doesn’t count these trips against you but my score went down after not driving for over a week, only as passenger. Edit: it rates my driving as bad when I ride rollercoasters where there are no roads, and can’t set it to other as the app is broken. Absolutely worst app and company.
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Drive Easy Fundamentally Flawed
While the GEICO Mobile does have some nice features including car fax for your insured vehicles among others, my biggest issue is with Drive Easy. It collects data from your phone 24/7, not just when you’re driving. It’s also disastrously inaccurate while collecting and interpreting this data. It can’t tell at all (even though it says it can) if you’re driving, a passenger, or even if you’re in a car. There’s no ‘at work’ option, so even if you’re driving a car insured by someone other than GEICO, it would still affect your score unless you change it to passenger or other. It really can’t tell if you’re on your phone or not because I always set my phone down when I’m driving in a secure location and yet I get dinged for being on it. Any U-turn (even when done legally) will most likely show up as hard-breaking on the app. Finally, even though it says I’m excellent or perfect in all of my measured indicators, I still have a “average” score. How does that make any sense? I’ll likely start paying a premium charge after my trial period, which is really annoying given GEICO can’t even tell me how to improve my driving (apparently it’s already perfect to their measures). Very frustrating.
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System
I’ve been with you for 4 years now and I have not had a complaint until now. It seems like every time my renewal comes around my rates keeps going up. I understand that there are a lot of accidents and claims that are being filed. My issue is that I joined your drive easy program and you changed how you rate my driving and I lost almost all of my drive easy savings except for 80 dollars and then I am forced into having to sign in to the program almost every time I log in to see my score and I keep getting messages that I need to click alway at least once every two weeks. Is there a glitch in your system that keeps me having to keep logging in to it and then there are the messages that say if I don’t want to lose my drive easy that I have to hit always. So I go into my settings and look at my app and it’s still on always. I guess that there are some issues on your part with the program system because whenever I get a message asking me if I want to keep your app running I always hit always. This is my reason for only giving it a 3 I’ll change it when it gets fixed.
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Drive easy not available
The app has been having problems with Drive Easy for over two weeks. There is no way to see or change my trips. I was already not pleased by the inaccuracy of Drive Easy for several reasons. It repeatedly had me down as handling my phone while I only used hands free through my car. I was able to correct these, but my drive score suddenly went from 91 to 68 in a week. Breakdown says that “smoothness” is concerning, but I can’t see any details to help me improve my driving. I contacted customer service via chat, and was basically told to change all my trips to passenger. They had no way of viewing what the concerns were either. A second contact when Drive Easy became unavailable only got me an answer of “if you can tell us which trips to adjust we can handle that”. Seriously!?! All trips for over two weeks? I was also told that Drive Easy is handled by another company who is aware of the problem and should be fixed within a week. That was 2 weeks ago. If I remove Drive Easy due to it not working I will have to pay an additional $220…although I imagine I’m going to pay that anyway when my policy comes up for review. Sad at best, shady at worst.
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