Thank You
After getting into a very serious accident, which can be so upsetting, the professionals at Geico took extra care to make sure I was ok, did I need any help, any services before even discussing my coverage and the next steps. And the concern was genuine; some times it sounds as though a company rep is reading from a script; with Geico staff, it seemed like I was talking to a concerned friend. And at a time like this, when your head is spinning and you don’t know which way is up, a kind, gentle approach like Geico’s makes all the difference in the world. Every other aspect of the process was just as professional and I can’t say enough about Chloe, John and everyone I had the pleasure of working with. But it was the human warmth and genuine kindness offered at such a frightening and upsetting time that really stands out. And please know that I am very grateful, and hope I can pass on the kindness to another who may need a helping hand.
Warm regards,
Joe Fitzpatrick
Warm regards,
Joe Fitzpatrick
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Motorcycle insurance
I am from the UK but am the registered owner of a Florida plated bike. I have been insured by Geico for 9 years on an international driving license (I have a UK and Florida bike licence) the FL licence is only ever valid for 90 days but Geico don’t force me to pay to the $85 every time I’m in the US to ‘renew’ my licence. They totally understand the situation and can see the nonsense of having to go through that every time I’m in FL and want to ride my bike!
The policy is SO flexible and the customer support is second to none (very rare these days!) Geico has made owning and riding a motorcycle as a non-US citizen a breeze.
The policy is SO flexible and the customer support is second to none (very rare these days!) Geico has made owning and riding a motorcycle as a non-US citizen a breeze.
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Amazing
My mind is honestly blown. I called because of a incredibly minor error on our policy, my last name didn’t reflect my name change after getting married, and I wanted to make sure it matched my license. I called Geico’s number from the mobile app, due to me calling from the app all of my info was automatically available to the representative, SUPER convenient. There was no wait time (I known thats not always possible but I’m very happy about it) the representative was professional, knowledgeable, and quick. Most importantly he was in a fantastic mood, and really seemed to enjoy his job, from a customer standpoint this was my favorite thing about this call, it was so refreshing. He changed my last name to the correct name and sent out new Vehicle ID cards and I was off the phone within 3 min. I have honestly never experienced customer service this helpful and efficient!!!! I only wish I asked his name because if I knew it I would be calling Geico to talk to a manager to tell them how great this employee is! I am new to Geico, and all I have to say is so far so good!! Thank you so much for making this easy!
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Geico Coverage
I have maintained insurance (full coverage) on my vehicles for many years. Recently my vehicle was vandalized. Passenger side window busted out, windshield punched or hit, passenger side rear kicked or backed into. This happened in a public place and several other vehicles were vandalized, as well. Police came out and made a report. All steps were properly followed. Geico did NOTHING for me. I had to pay for a new passenger window 251$. New windshield 223$. Repair the dent 312$ and amongst all the struggle, a foot of snow came. I had to have a rental car while my vehicle was being fixed. Geico refused to extend my rental for the duration. I had rented a Kia Soul. I reached out and informed them the car was stuck and I was unable to move it. I could not even get my own vehicle. I had to pay out of pocket for the rental for each additional day. With having comprehensive, collision, etc. nobody should ever have to pay over a thousand dollars. What’s the point of paying for full coverage if it isn’t provided? The adjuster treated me very poorly. The entire situation was traumatic. I will be finding insurance elsewhere. I would advise any policy holder to do the same.
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Unexplained Jump In Rate
I'm a 52 year old educated woman who has been driving for 35 years WITH ZERO tickets or accidents or claims...homeowner since 29 years old, steadily employed full time, divorced, solely raised and put two daughters through college (Clemson, UMD)... been with GEICO for 15 years! Yet, my auto insurance for a 2015 Camaro LT was $126/mo. but jumped to $199/mo. without explanation! Again... no accidents, tickets, or claims... EVER!! Having raised two girls by myself, I have struggled financially at times, but my driving record has never reflected anything but a safe and defensive driver!
Why am I paying such an outrageous amount for auto insurance?
Although financial issues have forced me to be reinstated a few times over the years, I have never had an unpaid balance with Geico.
I'm currently seeking coverage from another carriers. If my insurance does not decrease, I will be forced to permanently change carriers. My financial situation has recently improved. I refuse to pay unwarranted amounts of money for auto insurance when I have never asked for it in return!
Regards.
Why am I paying such an outrageous amount for auto insurance?
Although financial issues have forced me to be reinstated a few times over the years, I have never had an unpaid balance with Geico.
I'm currently seeking coverage from another carriers. If my insurance does not decrease, I will be forced to permanently change carriers. My financial situation has recently improved. I refuse to pay unwarranted amounts of money for auto insurance when I have never asked for it in return!
Regards.
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Bad
I locked my keys in the car and was waiting outside my gym at night (which needs something on my keychain to enter so I was locked out). I forgot my password and tried to reset it but for that I needed my policy number which I don’t know. Luckily it was saved offline so all I had to do was memorize the 8 or so digit number and put it into a thing to reset the password. So I did that and when I tried to put in my newly reset password it said it couldn’t access my account at that time. Uh okay. While all this was going on I was trying to get roadside assistance on the phone through the number they said to call. 30 minutes of waiting and I was not able to speak to anyone!!! I’m sure the app would be useful if it actually worked for me. Overall terrible experience and I’m upset about their customer support. Luckily I was not kidnapped or something worse while locked out waiting to talk to someone to help me.
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