Unreliable Services
MicroTrend has been a frustrating experience from start to finish. Their website, payment system, and apps are all extremely glitchy. To make matters worse, all of my saved passwords were completely removed from my account, just gone. Their services are unreliable, and I highly recommend using other providers.
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Response from developer
Thank you for sharing your experience with us. We understand that our system can be challenging, and we apologize for the frustration you've encountered. If you have any ideas or inquiries, please reach out to us at mobile@trendmicro.com.
Doesn’t keep up
I’m writing here because the support site is a mess and simply doesn’t have a good way to communicate an issue.
I use 2 factor auth and as usual after a month or 2 Password manager requires my account details to login.
This is ok I guess, but over the top but …
After I add my email and current password I am asked to provide the 2 factor code, I am unable to successfully switch between the 2 factor app and back, password manager resets and asks for login details again.
Do you guys actually check if this works before you release updates?
I’ve uninstalled password manager because I am unable to login and your support site relies too much on forum banter.
10+ years with trend…starting to not like where you guys are going.
I use 2 factor auth and as usual after a month or 2 Password manager requires my account details to login.
This is ok I guess, but over the top but …
After I add my email and current password I am asked to provide the 2 factor code, I am unable to successfully switch between the 2 factor app and back, password manager resets and asks for login details again.
Do you guys actually check if this works before you release updates?
I’ve uninstalled password manager because I am unable to login and your support site relies too much on forum banter.
10+ years with trend…starting to not like where you guys are going.
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I love it
Okay i love that i don't have to remember my password’s bit i cant figure out how to open up all of my saved passwords from my google and firefox accounts
Response from developer
Hi, MommaBea42! We are really glad that you like our product. In order to open up all of your saved passwords from Google and Firefox browsers, you have to install Trend Micro Password Manager on each browser. Here's the link on how to do it: https://helpcenter.trendmicro.com/en-us/article/tmka-19073
