Leave a Review Transcarent
no weekend hours to talk with a guide
Why are there no weekend hours to talk with a guide in the app? That’s when people need it. Who are working during the week!Libertyforall
Developer Response
We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939 or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detail.Actually makes getting healthcare easy
Fantastic app! So easy and fast to speak to a doctor, I got to chat with an MD (who was great) with just a few taps in under a minute. Was able to get my questions answered and labs ordered walking distance from my house. Game changing doctor visit!V Danger
Don’t waste your time
This company is trash. They don’t have any idea what they’re actually doing. I had a shoulder injury that needed surgery. My doctor offered me an appointment a few weeks out. Transcarent though, kept pushing their surgery care service. Said they’d cover everything. I was already dreading the surgery bill, so that sounded great. But then they just dragged their feet getting me an appointment, and following up. Meanwhile, my injury was getting worse and worse. After weeks and weeks of nothing, I asked for news, and they said they were still waiting to hear back from a surgeon. I called the surgeon’s office myself, and heard back in a couple of hours.
In the end, I had to schedule my own appointment, and pay out of pocket. This service is totally useless at best, and actively detrimental at worst.Show lessörlndr
Developer Response
We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939 or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detail