Leave a Review Transcarent
no weekend hours to talk with a guide
Why are there no weekend hours to talk with a guide in the app? That’s when people need it. Who are working during the week!Libertyforall
Developer Response
We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939 or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detail.Actually makes getting healthcare easy
Fantastic app! So easy and fast to speak to a doctor, I got to chat with an MD (who was great) with just a few taps in under a minute. Was able to get my questions answered and labs ordered walking distance from my house. Game changing doctor visit!V Danger
Don’t waste your time
This company is trash. They don’t have any idea what they’re actually doing. I had a shoulder injury that needed surgery. My doctor offered me an appointment a few weeks out. Transcarent though, kept pushing their surgery care service. Said they’d cover everything. I was already dreading the surgery bill, so that sounded great. But then they just dragged their feet getting me an appointment, and following up. Meanwhile, my injury was getting worse and worse. After weeks and weeks of nothing, I asked for news, and they said they were still waiting to hear back from a surgeon. I called the surgeon’s office myself, and heard back in a couple of hours.
In the end, I had to schedule my own appointment, and pay out of pocket. This service is totally useless at best, and actively detrimental at worst.Show lessörlndr
Developer Response
We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939 or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detailChat
The chat format is terrible.Jayjaythejetfan
Developer Response
Thank you for sharing your feedback. We’re very sorry to hear about your experience. Please allow our support team to troubleshoot the issues you’ve encountered by messaging us through the Transcarent app. They will be happy to assist you in resolving the problem.Very convenient
You can check with doctor and get prescription in no time, very convenient.Livinglist
Not helpful unless all you want is advice
Too skittish to help I only turn to a doctor when otc fails and they still fail so now have to go to my normal doctor pay for that and thisPyro4439
Developer Response
Thank you for reaching out and sharing your feedback. We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939 or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detail.Makes Sense
Well-designed app with very helpful health guidesJjc12321
Life changing!
This app is incredible. I use it to manage all of my healthcare needs. 10/10 would recommend.Julia Kennedy R
Amazing, everything in one place!
Best healthcare experience I’ve ever had.Jared3545
Everything in one place
Best part of this app is that I can keep all my care needs in one place. So convenient!Stevensuniverse
