Sorry please fix …. everything
I received text and email reminders about policy renewal, wanted to accept, docs nowhere to be found, contacted support online (the agent doesn’t even say his name when he takes over from bot), promised the documents would be uploaded. Still no sight of them. Neither in this app - it’s basically just a wrapper of the website. Policy has now ended, business lost. 1 star.
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App not working
Rubbish! App and online access does not work. Not impressed and worried about what happens if I have to make a claim. Will not renew next year
Pretty poor so far
Grove and dean seem very good on phone, but app & online service is rubbish. Documents not showing until I phoned up. Now being asked to finish set up, but not able to…
