Vooglam User Reviews

Vooglam - Glasses for everyone

Zhengzhou Stripe E-Commerce Co., Ltd.

Shopping

Reviews Summary

Positive highlights

🤩

This app hasAmazing first-time user discounts and coupons

🕶️

This app hasUnique and stylish glasses

🛒

This app hasEasy and user-friendly website for virtual try-on

🔍

This app hasWide selection of frames to choose from

🔒

This app hasPrompt and professional customer service

💰

This app hasAffordable prices compared to in-store options

🎨

This app hasAbility to change frames frequently without breaking the bank

🔍

This app hasAccurate prescription and high-quality lenses

🏆

This app hasLoyal customers receive rewards and discounts

🌟

This app hasGlasses receive compliments and make the wearer a local star

🤳

This app hasConvenient virtual try-on feature

📦

This app hasFast and reliable delivery

Negative highlights

🤖

This app hasApp crashes and force closes frequently

🔘

This app hasDifficulty navigating the app and going back to the main page

🚫

This app hasIssues with completing the order process, such as not being able to click the confirm button

💳

This app hasProblems with certain payment methods not being accepted

🕰️

This app hasSlow delivery times for some customers

🔍

This app hasDifficulty finding specific items like chains or changing frame sizes

Top reviews

Most RecentHighest RatedLowest Rated

Awesome choices

I really like the fact that it was so many franes to choose from and user friendly website.

LadyB924

7 months ago

Response from developer

Thank you for your kind words! We're thrilled to hear you enjoyed our wide selection of frames and found our website user-friendly. We strive to provide a seamless shopping experience and appreciate your feedback. If you have any further comments or need assistance, please feel free to reach out. Happy shopping!🎉 ❤️

Super helpful

I hit a snag with missing info on my Rx, but prompt, professional customer service reps solved the problem in a jiffy. Thank you, Vooglam! I look forward to another fabulous, reasonable pair of glasses.

Cre8artnut

7 months ago

Response from developer

Thank you for your kind words! We're delighted to hear our team could assist you swiftly with your prescription concerns. We can't wait to help you find another fabulous pair of glasses soon. Welcome back anytime! ♥️

Love this Site

I ordered 2 pair already and getting 2 more! Great selection and prices! Love, love it!

Salzehr

8 months ago

Response from developer

Thank you for your kind words! We're thrilled to hear that you love our selection and prices. We appreciate your support and hope you enjoy your new pairs of eyewear. If you have any questions or need assistance with anything else, feel free to reach out. Happy shopping! ❤️

Little hard

Apparently, I use the wrong way to do it the other day because I had got a prescription and I didn’t know how to write the prescription hoping I got it correct this time I have to say with honesty it’s not an easy website to do. You’ve got a work out how to do what we and now be better if the bot was a little more helpful.

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2udilligaf

8 months ago

Response from developer

We're sorry to hear you had difficulty navigating our website and entering your prescription. Your feedback is invaluable, and we're working on making the process smoother. Please feel free to reach out to our customer support for any assistance or clarification. Thank you for your patience and for choosing Vooglam. ❤️

Believe the hype!

At first I was skeptical of ordering but I saw all the reviews and took the chance. This is the best online shopping website for prescription eyeglasses as well as just sunglasses. I got my order in one week and my prescription was on point. Quality frames at the fraction of the cost. You can’t beat being able to change your look so often without breaking the bank! Who wants to wear the same frames for years.. not me!

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Sheri Ci

8 months ago

Response from developer

We're thrilled to hear about your positive experience, from our reviews guiding your decision to the satisfaction with your new eyewear! Thank you for trusting Vooglam and enjoying the variety we offer. Here's to many more stylish looks without breaking the bank! 😊

Sign In

Doesn’t allow you to sign in with just an email account - will register you again! Please fix

B18CEB

8 months ago

Response from developer

Dear users, your feedback has been fixed in the latest version. You can update to the latest version (2.9.8) for testing. Thank you again for your feedback! ❤️

Easy to Use

I’m a client since 2020. I remember the old website. I can testify that this one is faster and more accurate with the AR try-on. If you are hesitant to buying glasses on line this is the right one. Also, the flash sales is my go to , you can even buy them by only 1 cent, I also purchased some paying just for the lenses. But be careful, you can get addicted. I have purchased 25 already.

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y.betan

9 months ago

Response from developer

Thank you for being a loyal customer since 2020! We're thrilled to hear that you're enjoying our improved website and AR try-on feature. Your feedback about our flash sales is appreciated. We understand the temptation, and we're glad you've found value in our offers. Remember, moderation is key. We look forward to serving you for many more eyewear purchases! ❤️

Fabulous

Fabulous just fabulous… so many to choose from

Helen MacNaught

9 months ago

Response from developer

Thank you so much for your kind words! We are thrilled to hear that you found our selection fabulous. We strive to offer a wide variety of prescription and fashion eyewear to cater to all styles and preferences. If you need any assistance in choosing the perfect pair, feel free to reach out to us. Happy shopping!♥️

Can’t place an order

I am trying to order glasses and just added my prescription, but the confirm button is not fully shown and I am not able To click to confirm and move to the next step. I can only see the very edge of the button at the very bottom Of My phone. How annoying while trying to order for the first time.

Glamour lady

10 months ago

Response from developer

Dear user, we are very sorry that you encountered this problem. We checked the process immediately and did not find the problem you described. If possible, we sincerely hope that you will send a screenshot of the page where you encountered the problem to our customer service staff. We will check and fix this issue. We sincerely apologize to you again!

Awesome Customer Service

At first I was concerned about ordering glasses and being able to have access to a live person regarding questions about orders. Each time I sent an email with a concern or question, it was answered within 24 hours or less! Awesome excellent customer service provided each time.

Nickylocation

a year ago

Response from developer

Thank you for your kind words! We're so glad to hear that you had a positive experience with our customer service team. We always strive to provide prompt and helpful assistance to all of our customers. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help! ❤️