Good CC, nightmare app
The credit card itself is great, no complaints really. If anything, it was confusing at first. I tried to make a car payment as well as rent (fyi, can’t do that). The card is metal, which I like also. The app is an absolute nightmare. When I first got it just a mere few months ago, it wasn’t terrible. Now it takes forever to open, it’s so busy, I can never find my balance, just ugh. The benefits? Well, instead of offering more realistic things, they offer Blade discounts (uber for helicopter rides, I think?) and all fitness class type things. Please just add more point bonuses for travel, or just point multipliers in general. I’ve spent so much money and it’s like “congrats you can use your $150 balance to pay your bill” or something, lolz.
Current problem is that it just closes in the middle of trying to do the monthly rent game. This, after three (?) updates in the last week and a half? Please, please listen to the reviews and streamline this app, take away all the extra adverts and celebrity cameo stuff. We just want an app that works.
Current problem is that it just closes in the middle of trying to do the monthly rent game. This, after three (?) updates in the last week and a half? Please, please listen to the reviews and streamline this app, take away all the extra adverts and celebrity cameo stuff. We just want an app that works.
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HORRIBLE
I wish the complex I live at would’ve never chosen BILT! You can’t speak to a real human. Communication with BILT is only through chat and through email and they continue to give you the same scripted message over and over. For seven days I have not been able to use my American Express or my Visa to pay my rent and they give me the same messages over and over. Sure is suspicious to me that you can’t speak to a human. I checked the reviews and I’ve seen so many others say they could not use their credit cards to pay their rent either. I wish my complex would’ve never gone with BILT! Day seven and I still can’t use my American Express or Visa to pay my rent and they keep saying they’re going to escalate the situation and then they email me and nobody knows what they’re doing! Same scripted messages over and over! What a shame!
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Horrible customer service
I would give this -5 stars if I could. I recently renewed my lease and the company entered my email wrong so I was unable to access my account. I was unable to be connected to someone on the phone the only help I was able to receive help was through the chat with bilt feature which was unhelpful. When I explained my situation I was waiting to be connected to a specialist for hours. And I have not been able to resolve this issue after 4 days. I ended up having to bring a cashiers check to pay my rent so I would not be penalized and get a late fee. Then after I already paid my rent and the check was scanned in as the account says. Bilt went ahead and auto payed my rent. So now I have paid my rent twice. I am beyond frusterated and I do not feel like my information is secure. I do not feel like I have the tech support I need. I am 25 and I am very tech savvy. For me to not be able to troubleshoot this is unacceptable. I hope people will read this response if they are thinking about getting a card from this company because I will be deleting my account and paying my apartment complex directly from now on.
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I despise this app
The interface is awful and overwhelmingly plastered with rewards advertisements and calls to tet you to enroll your credit card for points. Whereas the one thing people are using the app most for (to pay rent) is smallest and located on a bottom menu bar grayed out and second on the list. Instead what is highlighted white is a rewards menu button. I appreciate the “rewards” but I just want to pay my rent. I don’t need an option for art collections, or home buying, or elite status travel plans. I just want to pay my rent and leave. And the one thing I wish I could do which is check my rent ledger for a detailed breakdown, can only be done on the desktop version of the app. Additionally the app does not get updated when you leave a prior apartment complex so it’s your responsibility to navigate their unintuitive disaster of an app to figure out how to get rid of it. I don’t normally leave bad reviews but this app truly has no interest in the main purpose of its users needs and instead pushes their reward plans and Bilt credit card offers above all else. I really wish property management companies would stop going with this program.
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Card is great, app needs reorganization
My recommendation for the app would be to make all the information about balances and payment be the first thing seen when the app is opened. A good credit card will show the card’s balance, due date, what you’ve paid so far towards that balance/how much remains of the balance. The rewards page should not be the home page. If that information is hard to find and/or not clear, it will cause me to miss payments. If I miss payments due to poor app design, I will cancel the card and delete the app. If the design is clear, I will be a happy, loyal customer. See Chase and Amex apps for examples of clear design and utility.
Second, The Bilt Rewards rewards home page is so jumbled and crowded, it’s hard to tell what is going on. I just skip over that tab every time. That should be simplified and revamped. Thanks for listening to my feedback.
Second, The Bilt Rewards rewards home page is so jumbled and crowded, it’s hard to tell what is going on. I just skip over that tab every time. That should be simplified and revamped. Thanks for listening to my feedback.
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Security breach within two months
My apartment management , forced all renters to use the BILT app to make our payments. Making my payment through my Apartment Website before BILT was perfectly fine and nothing happened to my information or my payments. Within two months of being forced to use this BILT app, BILT sent out a notification, and so did my apartment office, stating that there was a security breach with the company BILT. This is absolutely ridiculous, when considering the fact that both the apartment management and BILT itself touted itself on its protective measures of our security and within two months, all of us were compromised and we were forced into the situation. On top of that, if I make a payment to my rent before the auto pay withdraws then I still get a text message and an email stating that there was a problem processing my payments. Yes, of course there’s a problem processing my payment because you are not allowed to take my rent money twice within one month. Fix your app! Fix your company! I would give no stars instead of one if I could.
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Impossible to handle fraud
There’s no way to handle fraud or lock your card in the app. I got a text about something weird and responded that I didn’t recognize it. My card gets locked and now I’ve called the number provided about 3 times. All three times I waited forever and still couldn’t talk to someone! After half an hour the system said I had been on hold too long and disconnected me.
Additionally on balance and autopay…
The way the app puts your balance in, makes it hard to understand what you actually owe because they don’t put any pending transactions on your balance like some other cards do. It makes it difficult to know how much money I owe. My Apple Card gets around this by showing the total balance, but only allowing you to pay off everything that is not pending. Auto pay was really confusing to set up. For some reason Bilt can’t do it in its own app so you have to go create a Wells Fargo account and there’s almost no instructions on how to set up auto pay in that Wells Fargo portal. Many cards that are run by other issuing banks can set up auto pay on their own so I don’t understand why Bilt has this limitation.
Additionally on balance and autopay…
The way the app puts your balance in, makes it hard to understand what you actually owe because they don’t put any pending transactions on your balance like some other cards do. It makes it difficult to know how much money I owe. My Apple Card gets around this by showing the total balance, but only allowing you to pay off everything that is not pending. Auto pay was really confusing to set up. For some reason Bilt can’t do it in its own app so you have to go create a Wells Fargo account and there’s almost no instructions on how to set up auto pay in that Wells Fargo portal. Many cards that are run by other issuing banks can set up auto pay on their own so I don’t understand why Bilt has this limitation.
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Terrible Customer Service & Fraud
I was excited about this credit card to pay rent, but the overall experience has been horrible. Between system migrations cancelling my rent payment for a month, fraudulent charges on the card not being dealt with in a timely manner (also I only used the card for rent through their system so not sure how fraudulent charges were even made), and the inability to set up auto pay with an account that isn’t Wells Fargo, this credit card is awful. Customer service will pass you to 4+ different departments just to hang up on you without warning. Two CS reps I talked to were incredibly rude and 5/6 were completely unhelpful even though I had a very simple issue. They also make it super difficult to cancel your account, and hung up on me when I called and asked them to cancel it.
I’ve never left a review before on any app but this one is so bad I had to say something! Not sure how there are so many 5 star reviews, but BEWARE THIS APP/CARD!!!!!
I’ve never left a review before on any app but this one is so bad I had to say something! Not sure how there are so many 5 star reviews, but BEWARE THIS APP/CARD!!!!!
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Brilliant idea well implemented
The US Congress discriminates against renters and in favor of homeowners by allowing homeowners to deduct their mortgage interest and local property tax from their taxes, while providing nothing equivalent to renters, which is particularly unjust since homeowners tend to be wealthier than renters (mainly because wealthier people are more likely to buy homes; home ownership on average isn’t actually a particularly good investment, and wouldn’t be so popular if it weren’t subsidized by tax-payers). Bilt provides a significant benefit to renters by allowing them to get points for their largest expense and to build up their credit history. They also try to make rent day fun and engage in other clever marketing. It’s great to see a financial product that makes money by providing a service that helps a large number of people.
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Wanted to Love the Card; Unfortunate Customer Support
I absolutely wanted to love this card. Right after I signed up, I told several other people about it. One of those people was my girlfriend. She signed up the following week, but mixed up the links and it didn’t get connected with my referral. I contacted support looking to resolve this, and they told me she needed to reach out. So I awkwardly brought it up with her, and she did. The response was they still refused to grant the referral points even though we could prove I had referred her. What an unfortunate experience with the customer support. I haven’t decided whether I’ll keep the card after this, but I certainly won’t be recommending it, knowing that the support experience is so poor.
Edit: after a few more back-and-forths and a tweet that caught their eye, I finally got the referral bonus. So they did the right thing. It just took a lot more effort than it should have.
Edit: after a few more back-and-forths and a tweet that caught their eye, I finally got the referral bonus. So they did the right thing. It just took a lot more effort than it should have.
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Response from developer
Hey - thanks for reaching out. We apologize for the inconvenience and would like to look into what happened, as this isn’t a common experience for our users. Could you please send us an email at support@biltrewards.com so we can troubleshoot this for you? Thank you! - Theo
