ID cards
I’ve been an Ascension Associate for over a year. I’ve called SmartHealth multiple times, my ID cards are not populating in the App. No one has been able to help me. This system is the absolute WORST for service and issue resolution. I’ve been given the run around on ALL phone calls. I connect with folks who have ZERO clue how to help me while their pets are barking in the background. So frustrated with this inadequate system.
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Review
Excellent service.
Insurance Review
This is the worst insurance. I am never covered on anything and the annual deductible is way too high. I am a nursing assistant that is paid minimum wage amounts. No preventative care is taken into consideration. Can not use a local pharmacy that is convenient for us to use both distance or financially.
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Zero customer service!
No support whatsoever! Left 8 messages and not one single reply! Speaking to a live person is not an option.
ID card
Never can get my ID card loaded onto the app. And when you opt out of getting a physical card because your supposed to have an electronic one on the “Smart Health” app. Well let’s just say this app isn’t too smart. I never get a card uploaded from the insurance. Terrible insurance app iv ever had.
Not helpful
Half the time doesn’t work at all. Just a blank screen when logging in. Dependents have given me access multiple times but still says I don’t have access to see their claims. Trying to use drug finder for PBM doesn’t work either, again just an almost blank screen after I log in. These complaints are just about the app. Don’t get me started about the outrageous cost for this plan and the lack of choices and coverage.
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Not helpful
Not helpful
Crash’s and won’t load
Won’t load Rx Formulary
Garbage app
Nothing loads. App is currently worthless. Used to work well.
What’s going on?
I can’t access anything
