Extremely dissatisfied.
Recently, our property management company transitioned to using Nutiliti, but the experience has been extremely frustrating. Initially, I encountered issues with updating my payment method in the app. Despite making changes, the app continued to charge my previous payment method, requiring me to contact them each time to ensure the correct card was charged. This problem has recurred multiple times.
Another issue is their inconsistent billing; they often charge a day or two after the stated payment due date. In instances where the payment method is declined, I find myself having to reach out to them to resolve the issue. A significant drawback of the app is its lack of a manual payment option, which is quite unusual and inconvenient. Ideally, apps should simplify processes, but this one has only added complexity.
Many customers, myself included, prefer the flexibility to pay before the due date, but according to their support team, due to automatic bank charges, this isn’t possible. I’m currently obliged to use this ineffective app and am extremely dissatisfied with Nutiliti.
However, I must acknowledge that their customer service is highly responsive, which is the sole reason I’ve rated them two stars.
Another issue is their inconsistent billing; they often charge a day or two after the stated payment due date. In instances where the payment method is declined, I find myself having to reach out to them to resolve the issue. A significant drawback of the app is its lack of a manual payment option, which is quite unusual and inconvenient. Ideally, apps should simplify processes, but this one has only added complexity.
Many customers, myself included, prefer the flexibility to pay before the due date, but according to their support team, due to automatic bank charges, this isn’t possible. I’m currently obliged to use this ineffective app and am extremely dissatisfied with Nutiliti.
However, I must acknowledge that their customer service is highly responsive, which is the sole reason I’ve rated them two stars.
Show less
This company has a bad habit of not paying bills
My property management company switched over to Nutiliti a few months ago, and every single time there has been a problem with their bill processing system. It automatically defaults to ‘payment failed’ until a support call is placed to their company, at which time they process the payment manually, and it goes through. But this caused our water to be shut off due to a nonpayment to our local city utility, which caused even more charges to be made. Avoid if possible, shady things going on with them.
Show less
Very problematic company
Our property management company recent switched to using Nutiliti and there have been major issues with them processing payments and making timely payments ever since. Our water was even switched off due to ‘nonpayment’ of our bill, due to a nonpayment from Nutiliti to our local city utility. Each month my bills show up as having a ‘payment error’ even though they are auto-drafted from our checking account, as set up following their instructions.
Show less
Disappointed
The first year was great but when I went to move they said they could not provide for that area. Amazing concept but disappointing I could only use it for a short time.
Nutiliti
This made splitting our utilities so accessible and easy!
Good stuff
Good stuff
I love this app
Makes paying utilities with Roomate's crazy easy.
Utilities made convenient!
10/10 would recommend! Paying bills individually is the old way. I wish I had this app in college when I was splitting 5 utility bills between 4 people. This app manages, pays, and consolidates all of your utilities into a user-friendly app — even your grandmother can use it.
User friendly and Support gets back to you quickly
This is my first time using a utility splitter and the experience using this app has been phenomenal. When I had a question with setting up the app support was able to get back to me with an exactly one day and were able to help me to rectify the issue that I was having. I highly recommend getting this app.
Show less
Best App I’ve ever used
Makes paying utilities so much easier!! Is a must have for splitting utilities among roomies!!
