Major Glitch Kept Me From Ordering Out
Never heard of this app until today when I googled the place I wanted to pick up breakfast from and saw that online orders were taken from this app. I used the web portal, and when I tried to pay, it said my payment was declined which made no sense. I then tried my other credit card and finally my debit card but received the same error message every single time. I would’ve called the restaurant to place my order over the phone, but they don’t have a phone line. So this app was my only way to place an order ahead of time, it wouldn’t allow me to check out, so I ended up giving up and just making breakfast at home so the business and the app ended up losing my money and I ended up disappointed.
Horrible first impression of this app for me.Developer Response
Hello, Thank you for letting us know about the issue you had during checkout on Web. This is not the experience we want our customers to have! The reason you were unable to checkout on Web successfully was due to security measures we have in place to ensure your credit card information remains secure, and your session timed out after 20 minutes. Our team will update our security measures so no one experiences the same issue again! If you’d kindly send us an email at CustomerSupport@eatedigital.com, we’d love to provide you a discount code for the inconvenience to use on your next Web or App order at any restaurant.Great App
Super user friendly and easy to use. Made ordering easy and cut down on my typical wait time at my favorite cafe by being able to order in advance!Fast AND Convenient
Eate has truly revolutionized the way we order in advance, enhancing the entire customer experience. It's an absolute game-changer! The platform is incredibly seamless and user-friendly, allowing you to conveniently pay in advance. It's all about simplicity and efficiency, which is precisely what we've all been longing for in a world that can sometimes feel overly complex. A heartfelt thank you to Eate for making our lives easier and more enjoyable!