Hard Rock Bet User Reviews

Hard Rock Bet: Betting, Casino

Seminole Hard Rock Digital, LLC.

Entertainment

Sports

Reviews Summary

Positive highlights

🚀

This app hasUser-friendly and seamless betting experience

🔍

This app hasWide range of sports betting options and markets

🔴

This app hasCompetitive odds and live betting capabilities

💳

This app hasSecure and reliable platform for deposits and withdrawals

💬

This app hasResponsive and helpful customer support

🎁

This app hasFrequent promotions and bonuses for users

Negative highlights

🔒

This app hasStrict account verification process that can delay withdrawals

🚫

This app hasLimited betting options compared to other sportsbooks

⏱️

This app hasSlow withdrawal processing times in some cases

🤑

This app hasPotential for account restrictions or limitations on successful bettors

🧩

This app hasConfusing or unclear rules and terms for some promotions

🔍

This app hasLack of certain betting features like same-game parlays

Top reviews

Most RecentHighest RatedLowest Rated

Always something

Hardrock has so many little problems and it gets annoying trying to reach people to help. Then when you do in a chat, they say it needs to be escalated and I will be emailed 6-12 hours later. Trying to deposit money and it says my card is expired went to update the expiration and there’s no way to do so. I can’t even delete the card to re enter it with the updated expiration date. I’ve had problems with a hockey slip where the player needed a sog and he got it. I even sent proof from espn box score they sent me to another website where it said he didn’t get the shot on goal. When on espn and online said he had it. Showed proof and they still didn’t update it. If you refer people and they put 50$ in there account you get that matched back but… What they don’t say is you get a bonus bet that you have to play all in one shot.. On betr you can use whatever you want same as prizepicks. Representatives are so bad at there job and provide no info at all. They just put you on a email back list. Ridiculous to be honest

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Cee_45

15 days ago

Response from developer

Thanks for sharing your experience! We hear your frustration and are always working to improve. For the issues you mentioned, we’d love to help out—reach us at appreview@hardrockbet.com, and we’ll take a closer look. We're all about making things smoother, so let's get you back on track!

No Regret Bet is a Scam

No Regret Bet is a scam. They make it seem like it’s simple money back for your first bet if you lose. Nope. It’s a voucher back. Which you have to use again. And is most likely another loss. So when you’re already regretting a decision, they may you play again. What a joke. Terrible. They literally scam you with that promotion because it looks like one thing but then they said “oh we put extra details in the section no one reads because they assume the details mean what normal people think they mean but we’re shady and we say psyche it’s means something else over here”. Honestly, that just turns me off from using them at all. It’s one thing to say you’ll give people the money back with a voucher. It’s another to make it seem they get their actual money back and misguide people until it’s too late. One is acceptable by a customer and they likely will stay a customer. The other turns people off with how shady it is. I might have considered using them a bit more for fun but now… now I just have a bad taste in my mouth.

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PyroHornet77

16 days ago

Response from developer

We understand your frustration with the “No Regret Bet” promotion, and we truly appreciate you sharing your experience. It's never our intention to mislead or disappoint our customers. We’ll take your feedback seriously and work to ensure we’re being clear and transparent with our offers. If you’d like to discuss this further or need clarification on any promotions, please feel free to reach out to us directly at appreview@hardrockbet.com. We're committed to improving and appreciate you bringing this to our attention.

Honest review of casino

This is no sour grapes , I’m leaving this casino a winner , currently up a few hundred and never coming back . I’m never coming back because even though I won , I saw some of the sketchiest, immoral, dishonest things you’ll find on an online casino. Some of the slots have the raise bet option right next to , almost on top of the spin button , sometimes you’re playing spins at rates way higher then you wanted to without even noticing . That’s super dishonest. Also sometimes you get knocked offline and try to go back to your slot and suddenly your playing $5 a spin instead of the .50 spin you were just playing . They truly take advantage of people playing fast or not checking every detail before hitting spin. I think this is done intentionally of milking people out of their money sooner , highly dishonest practice and why I’m not returning as a customer. Play somewhere else where the slots are designed with the player in mind , not simply for how much they can drain you for

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sportsbookguy

2 months ago

Response from developer

Hey there! We pride ourselves on creating a safe, fair, and transparent gaming experience, and Hard Rock Bet’s casino is regularly audited as part of the regulatory process. More information about each game and the odds of winning (measured in its average return to player or RTP) can be found in the help (app) and game information section (web) sections online. Please keep in mind that these odds are measured over the game’s lifetime and is not specific to a single player or playing session. We’re happy to answer further questions via email: appreview@hardrockbet.com

suspended you for no reason, and customer service specialist Joanne is terrible

This is the second time I’m having trouble to this app, but the second time that all the sudden I being suspended for no reason at all, never mind that! Tried to chat with customer support, the name is Joanne, the first time all she does is send me verification page, but it didn’t work, and trying to chat with the customer support again it is Joanne, but her concern is I didn’t verify, instead I keep tell her the page said IT WAS EXPIRED, but in the end she still won’t transfer me to any higher manager, but to tell me to wait 24 to 48 hrs! So you just want to hold my money for 48 hrs, for an unreasonable suspension? And on top of that I have no idea who did I sent my ID info and selfie to! SHE NEEDS TO BE FIRED! She only care about wanting to end chat, and don’t care about customer concerns! At the end, I got not reason why am I being suspended, can’t access the account, and no idea who did I sent my identity to!

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TengCC0401

3 months ago

Took $400 from my account

I downloaded this app today and deposited $200. I was awarded $200 in bonus bets bringing my account balance to $400. I played a hand of blackjack and lost $200. I then played one spin of roulette and won $200 brining my balance back to the original $400. I decided that I wanted to return the amount I deposited to my account and cancel my bonus bet. When I canceled the promotion suddenly I lost all $400 in my account. When I sent a message to the help department they told me that sorry once i forfeited my promotion I lost everything in my account. I said well that’s a mistake then because my account balance was the same when it started. I then asked for the bonus back and was directed to contact the division of gaming. Is this really how the hard rock does business?! So as I am typing this the Hard rock got $200 of my money with me going even on bets. Absolutely ridiculous and to me this is theft.

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Gkhgh

3 months ago

Response from developer

Apologies on your experience. Please email our support team (appreview@hardrockbet.com) to help sort any issues out.

DO NOT USE THIS APP!!!!

Being from Florida, I was happy to have a betting app tied to a local establishment. That was until I tried to log in one day and my account was suspended. I received no notice or explanation of this suspension. When I reached out to customer service (based in the Philippines, so so much for local!) they told me to upload my id and a selfie. I did so, and several hours later I received an email telling money was going to be deducted from my account before it was reactivated. I had to spend another hour on chat to the Philippines getting my account restored, with the customer service rep trying to get me off the chat the entire time telling me to wait for another email explaining what was going on. I still have received no follow up email, have no idea why my account was suspended in the first place, nor do I know why I got an email telling me money was being deducted from my suspended account. And, of course, no offer was made to provide restitution for the hours I spent on chat trying to resolve an issue they created. There are so many other betting apps that actually work. Use one of them.

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Rtfsquirel

3 months ago

Response from developer

Apologies on your experience with our customer support. We hope you’ll give us another chance to serve you. If you still need assistance, please email our support team: appreview@hardrockbet.com.

Disgusting payouts on all slots

If you play slots, do it elsewhere as the payouts are atrocious. This has to be one of the worst out there compared to BetRivers in regards to slots. I win sports book and then proceed to get absolutely demolished on slots. Payouts are very low compared to other sites. As an icon member you would think there would be more perks as well or even free weekend rooms- no dice. All other casinos I have used give those perks to there diamond/gold/platinum members but this site does not. I’ll be moving all my funds elsewhere of something doesn’t change very quickly. Just like I’ve said on other site reviews, when I have an influx of cash, the payouts significantly decrease to nothing and deposits after deposits are made with no return. These sites have insight into all financials/ data and exploit it to the fullest extent. That is full blown tampering and that is a big issue.

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no longer customer

5 months ago

Response from developer

Reviews are salty people losing money

I have used this app countless times sense it has dropped and it has been nothing but great! A lot of the poor reviews are from individuals that don’t know how to bet and have clearly lost money and want to take their anger out on the app. I have been paid out big amounts just fine never went a whole day without the withdrawal hitting. I do have a tip for those that say it takes a few days to hit their account. Link it to your Venmo and once it comes through you can instant transfer for the minimal fee Venmo charges. The sports betting part of the book has been fantastic with good lines an I’m overall very pleased.

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John bets

5 months ago

Shady sportsbook nobody asked for

I felt compelled to write this review cus Hard rock is such a bad company and app. Where to even start, First and foremost they have the WORST rewards program because you will never even reach silver status even if you bet daily and often because they revert your credits every 30 days no matter how active or not you are so you will always lose tier credits and get leveled DOWN not up, and forget about it if you don’t bet for anywhere past 1 week those credits will fly down in the blink of an eye and all that money spent you get no reward for being loyal. Secondly, they withhold a lot of lines compared to other sportsbooks and the odds are sometimes very juiced so no point in playing them. They also don’t have as wide of a selection of sports and don’t even put up certain events at their discretion for whatever reason. Lastly, NOBODY asked for this greedy grimy company to come into Florida and do business like this. They are not trying to build any relationship with customers just take your money and carry on to the next cash cow. Shame on this company and every spineless politician that let this go through

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Crisbbb

6 months ago

Response from developer

Sorry to hear about your experience. We pride ourselves in offering engaging promotions, daily boosts, and bonuses in addition to prizes that can be redeemed through our Loyalty Rewards program. We’re constantly rolling out new features and improved functionality, so please continue to keep us posted on your experience We encourage you to email our support team (appreview@hardrockbet.com) if there are any questions.

Trash app and company

I have never had an app lock me out of my account before I even get the chance to use it. I tried to input my address when signing up and my keyboard wouldn’t drop down to hit submit. I went on the website instead and the company immediately locked me out of my own account. I verified my identity and they still haven’t unlocked my account. It seems like they really don’t care about their customers. I’ve read other reviews about this company straight up scamming you out of your money. FanDuel, BetMGM, and Caesars Sports-books are all better than this trash sign up process. One of them needs to come over so we can get some competition. Hard Rock has sports books monopolized in Florida so they see no incentive to make things right. Right now my advice is don’t give this company your money cause it’s probably gonna get stolen.

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Jeterjonathan32