This app only good on a phone
iPad
Response from developer
Hi pappajack, thank you for your feedback. We appreciate your suggestion for an iPad version of our app. We are constantly working on improving and expanding our services, so your input is valuable to us. Stay tuned for any updates on this matter.
App Doesn’t Work Well
Also, this app is not compatible with my iPad. The screen is a smaller size, like it’s only for an iPhone. I cannot login on my iPad. The app doesn’t recognize my password. When I try to reset my password the app doesn’t recognize the verification code it sends to my email.
It’s frustrating that a large company like Sun Outdoors has an incomplete app.
Response from developer
Hail Sir Hikesalot! Thank you for your feedback. We sincerely apologize for the troubles you have been experiencing, and we have passed your comments along to our development team to follow up. Meanwhile, please feel free to use our website or give us a call so you can still enjoy the Outdoors with us.
Slow, cumbersome and very difficult to find monthly rates
So let’s see if it’ll make it this way.
The site is soooo slow. Most campgrounds post their rates in a sheet format. I understand that your campgrounds might have dynamic pricing for different rates for different times of the years, but you could include that in a price sheet. It is so time consuming to have to use your reservation system to find out this information. I think I’ve made five calls trying to find out the monthly rate for various sun campgrounds over the past month. A process that normally takes a few minutes, takes hours with sun. Several of your call reps are kind and good at their jobs, but I’ve ran into a few that act like they can’t be bothered to help find something as important as a rate. I’m not saying I won’t be staying at sun campgrounds as a full time rver, but I will be checking the other 3-5 campgrounds that are usually available nearby each just because I don’t like to waste my time. Writing a comment email like this is a reflection of how much time I’ve already wasted planning the next year on your app and the monopoly that sun has on Florida campgrounds. My hope is that you make your app easier to use and quicker.
Response from developer
Hello Will, Thank you for providing feedback on your app experience. If you are contemplating a seasonal or annual stay, you can find a starting price in the Ways to Stay section of each property's website. Our reservation center can also assist with a number of inquiries by phone. For the most personalized experience, please call the destination resort directly. We are very sorry that the app did not meet your needs and timeline in this instance, and we would love to help you book your stay in a more convenient manner. We look forward to hearing from you soon!
This app doesn’t work 90% of the time
Response from developer
Thank you for the feedback. We are very sorry that you have had trouble booking through our app. We have passed your comments along to our development team. Meanwhile, we are glad that you were able to make your reservation by phone. You can also book through our sunoutdoors.com website.
Most frustrating app ever!
Response from developer
So sorry for the frustration! We'll pass this along to our tech team to follow up. Meanwhile you can make reservations from our website and call our resort teams with any questions or reservation changes.
Search capability
Response from developer
That's an excellent suggestion; we'll pass it along to our development team. Meanwhile, you can call the resort and a member of our team can check your chosen cabin for available dates (and help you make the reservation right then and there if you wish). We'd love to help you book your next vacation!
Won’t pull up our reservations!
Response from developer
Thank you for this feedback. This has been forwarded to our team that will be reviewing the functionality of this feature for adjustments/improvements.
App is not working
Response from developer
Hi Fantasia, We're sorry you're having trouble making your reservation through the app. We will look into this, and in the meantime, you can make your reservation through our website sunoutdoors.com or by calling our Reservation line at (888) 886-2477. You can also call the specific resort you wish to visit as well.
Mrs. Champ
So we went back to the office and tried to talk to them and we where met with sorry that’s the only site. We said it was unacceptable for a big rig. Pretty much said tough!!! I wrote a letter to corporate office about our concerns and nothing for quite some time. Then one afternoon. We get a call from “the big corporate guy saying he wants to talk to us”. We said great maybe they are taking our concerns seriously! Ha! When we go there, we said someone from corporate office wants to speak to us. They said oh yes he will be here in a minute if you want to wait outside.
So we go outside and big corporate man was sitting in his big truck right next to us, gets out with his ten gallon hat, cowboy boots and the attire to go with it! ( at first glance reminded me of Haus on Bonanza)
For his sake we will call him Tex!
This man evidently has a power complex. Instead of saying we are sorry you are concerned about the site we have for you, he says and I quote” we can make you leave if you continue to make waves and threaten our workers “. WHAT! Is this guy for real! I told him he should be ashamed of coming here and threatening us! He said that’s the only spot we have. My husband said we asked for pictures ahead of time and Robin said they couldn’t send because not sure of site yet. Then he says you should have locked in your site! I said really! Lock in a site the Robin said we don’t have yet? That makes sense! Needless to say this “new Sun properties does not care about us or any other camper that comes through gates except the outrageous price they charge you! They are gouging people horribly! Over 2,000.00 a month. That’s in the ghetto side. The Oasis!!! They get 3,000.00. Then we found out they are going up 700.00 more a month next year!!!
Greedy, Greedy people. We had booked another 3 months for following year before all that happened, but cancelled!!! There is a whole lot more to this situation I can share, but because I have an attorney looking at this I will say no more. Although we made some good friends while there and they either experience these issues themselves or talked to others about their disgruntled time at this place. They aren’t staying at a Sun Property again either. I have all my documentation from Robin, and my documentation I sent. If I was a camper I would not stay at this place. We will boycott any Sun properties from here on out. Won’t give my hard earned money to thieves! I hope others heed this warning. This is a transient campground! Most people don’t stay there long. Stop over and out. Never saw so many people come and go. Not a relaxing place. No more, never again!!!
Response from developer
Hello, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. If you would like a follow up conversation, please give us a call at 248-208-2500 option 2 Monday - Friday 8 am to 5 pm with your information so we're able to assist you better. Thank You
Yogi Bear Jellystone NOT in the app
Response from developer
At this time, information about Jellystone Petoskey along with the option to make reservations can be made on our website. https://www.sunoutdoors.com/michigan/jellystone-park-petoskey
