Leave a Review The Palace Project
Download errors
Some audiobooks never download properly and won’t play. Some audiobooks that have downloaded and start playing will suddenly fail to play on other days. This has happened so many times and it’s frustrating especially when I’ve waiting in queue for some of these titles. This app is simply unreliable at best.Show lessssk62
Developer Response
Hi ssk62, and thank you for using the Palace app! We’re sorry to hear that you’ve run into some technical issues, and would love to help. If you contact us at appreview@thepalaceproject.org with the specifics surrounding your experience, we’re more than happy to open a support ticket.Won't download or mark where you leave off
Look at the most recent reviews. So many won and two stars. Deservedly so. Can't tag or mark a book to read later. Either download it now or try to find it later. If you remember. What an inferior app.applecustomer1234xyz
Developer Response
We’re sorry to hear that you’ve run into some technical issues, and would love to help. If you contact us at appreview@thepalaceproject.org with the specifics surrounding your experience, we’re more than happy to open a support ticket.Good app, but the battery and intro repeating problems are frustrating
I’ve enjoyed lots of audiobooks on this app, but there are two issues that prevent it getting five stars. The biggest is that it chews up my battery when using the app, as other reviewers have said. The phone heats up and my battery goes from 100% to almost 0% in no time. The second issue is the constant repeat of the first few lines at the beginning of each chapter. If they could could only fix these two issues, it would be a five star app.Show lessSlthome
Grateful to have it but could use improvement
It’s free and gives me access to more books so I’ll love it forever BUT it often loses track of where I left off in a book and starts back up again on the wrong spot. So make sure to take note of where you leave off and you should be okAmycapl
Developer Response
Hello and thank you for trying the Palace app! We're sorry to hear that you've been running into technical issues, but are glad to help. If you contact us at support@thepalaceproject.org we can open a support ticket and investigate the problem on your behalf.SEARCH function is useless.
I did a specific search for audiobooks by author Alex Kava and there were probably hundreds of books returned. ONE showed Alex Kava with the rest having nothing to do with my actual specific search.
WHY?? Why have a search which provides so many non related results?
I did the same search using the LIBBY app and 7 results appeared, ALL for Alex Kava.
Maybe Palace should hire the programmer from Libby to fix their problem!!
Based on this horrible feature I will be deleting this app.Show lessChooch440
Developer Response
Hi Chooch440--thank you for trying the Palace app. We are a small non-profit team working to better support the mission of libraries. We understand your frustration with the app's current search capabilities as our developers continue to work on the appropriate level of search relevance and fuzziness within the app. If you'd like to provide additional feedback, we welcome you to reach out to our team at appreview@thepalaceproject.org.Latest and Best App
I used this App with much ease.
Its searches are more thorough than others and easier to navigate.rpittare
Won't download or mark where you leave off
Look at the most recent reviews. So many won and two stars.
Deservedly so.
Spinning wheel when it tries to download. Even with high speed broadband Internet.
When you pause where you are reading, it does not return you to that page when you pause the app. Instead, it starts the book all over again.
In 2023 they can't get an app this simple to work?Show lessDeveloper Response
We’re sorry to hear that you’ve run into some technical issues, and would love to help. If you contact us at appreview@thepalaceproject.org with the specifics surrounding your experience, we’re more than happy to open a support ticket.Terrible battery hog!
This app drains iOS battery insanely fast—and my phone is only a year old. If I don't use this app, my battery is still around 80% when I go to bed. When I use this app, it's drained before 9pm. Please fix this issue!Aasterisk17
Developer Response
Hi Aasterisk17 and thank you for using the Palace app! We’re sorry to hear that you’ve run into some technical issues, and would love to help. If you contact us at appreview@thepalaceproject.org with the specifics surrounding your experience, we’re more than happy to open a support ticket.I’m going
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